Dynamic Automotive Service Advisor – Customer Care

Lookers; Chelmsford; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading automotive retailer in Chelmsford is seeking a dedicated Service Advisor to join their Aftersales Team. The role involves booking services and repairs, upselling, and managing customer interactions. Candidates should have excellent communication skills and a passion for customer service. This position offers continuous training, competitive salary with OTE up to £38,000, and a variety of benefits.

Benefits

Competitive salaries with structured pay scales

Generous annual leave

Enhanced family leave

Access to Techscheme

Eyecare vouchers

Smart Health services

Dental insurance

Discounted gym memberships

Qualifications

• Experience in a similar role within the automotive industry.
• Exceptional communication skills and a warm personality.
• Ability to work independently and as part of a team.

Responsibilities

• Booking MOTs, services and repairs for customers.
• Advising customers about warranty cover and upselling.
• Liaising with the Aftersales department to schedule appointments.
• Managing a high volume of customer interactions.

Skills

Customer service

Communication skills

Teamwork

Technical information explanation

Tools

Kerridge

ADP

Job description

A leading automotive retailer in Chelmsford is seeking a dedicated Service Advisor to join their Aftersales Team. The role involves booking services and repairs, upselling, and managing customer interactions. Candidates should have excellent communication skills and a passion for customer service. This position offers continuous training, competitive salary with OTE up to £38,000, and a variety of benefits.