Dynamic 2nd Line IT Support Engineer — Varied Challenges

entrust IT Careers; Ringwood; On-site; GBP 32,000 - 35,000; Full time

Job summary

A Managed Service Provider in the UK is seeking a 2nd Line IT Support Engineer based in Ringwood. This role involves diagnosing technical issues, resolving client problems, and providing varied support to a wide range of clients. Ideal candidates will have strong problem-solving and customer service skills. A supportive workplace and tools are provided, along with opportunities to shape IT environments across businesses.

Qualifications

• Logical and methodical approach to troubleshooting and problem resolution.
• Ability to work under pressure and handle a variety of tasks.
• Excellent verbal communication skills for client interaction.

Responsibilities

• Diagnose and resolve 2nd line issues via remote support.
• Work with clients to understand and recreate problems.
• Escalate complex issues to 3rd line colleagues.
• Monitor open tickets and ensure timely resolution.
• Support a diverse range of clients and technologies.
• Visit customer sites occasionally.

Skills

Problem-solving

Teamwork

Customer service

Technical support

Job description

A Managed Service Provider in the UK is seeking a 2nd Line IT Support Engineer based in Ringwood. This role involves diagnosing technical issues, resolving client problems, and providing varied support to a wide range of clients. Ideal candidates will have strong problem-solving and customer service skills. A supportive workplace and tools are provided, along with opportunities to shape IT environments across businesses.