DX Programme Lead

WWF-UK; Woking; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Annual leave 26-31 days

Flexible work

Pension 7.5-10%

Learning & development

Wellbeing initiatives

Job summary

WWF-UK is seeking a Digital Experience Programme Lead to guide a major transformation reshaping how supporters engage and how teams collaborate to deliver digital experiences. You will translate strategy into a delivery roadmap, establish governance, and align technology, processes, and people.

The role emphasizes change leadership and close work with the Director of Supporter Experience. This hybrid role is based at the Living Planet Centre in Woking with a minimum 40% in-person collaboration

Qualifications

• Experience leading complex digital transformation programmes with multiple platforms, teams, suppliers and stakeholders.
• Strong change management, with buy-in and adoption across an organisation.
• Turning strategy and user needs into clear roadmaps and phased delivery plans.
• Governance, risk management and benefits realisation experience.

Responsibilities

• Lead the Digital Experience programme from strategy to delivery.
• Turn strategy into a clear roadmap with governance and milestones.
• Coordinate across websites, CMS, personalisation, marketing automation and platforms.
• Drive change across WWF-UK and influence stakeholders at all levels.

Skills

Digital transformation leadership

Change management

Roadmap planning

Governance & risk management

Stakeholder management

Supplier management

Job description

Location: Living Planet Centre, Woking, Surrey

Contract: Permanent, full time (35 hours)

Hybrid working: Minimum 40% in person collaboration per month

About the role

We’re excited to be recruiting a Digital Experience (DX) Programme Lead to lead a major transformation programme that will reshape how WWF-UK engages with supporters and how teams across the organisation work together to deliver digital experiences.

Working closely with the Director of Supporter Experience, you’ll take the Digital Experience programme from strategy into delivery, turning an ambitious vision into a clear roadmap, strong governance and practical outcomes.

The programme spans website consolidation, a new CMS, personalisation, marketing automation, supporter journeys and wider digital platform development. You’ll lead this work as one connected programme, making sure technology, process and people change come together in a coherent way.

A major part of the role will be leading change across WWF-UK. You’ll build understanding and confidence in the programme, influence stakeholders at all levels and help teams adapt to new systems, processes and ways of working.

We’re looking for someone who combines strong digital transformation experience with excellent change leadership.

Skills and experience

You’ll bring the skills and experience needed to succeed in this role, including:

• Significant experience leading complex digital transformation programmes involving multiple platforms, teams, suppliers and stakeholders
• Strong change management experience, with a track record of building buy-in, supporting adoption and embedding new systems, processes and ways of working across an organisation
• Experience turning strategy, user needs and organisational priorities into clear digital roadmaps and phased delivery plans
• Strong programme leadership skills, including governance, risk management, resource planning, reporting and benefits realisation
• Strong understanding of digital platforms and the role they play in improving supporter, customer or employee experiences
• Strong commercial awareness, with experience managing suppliers, budgets and delivery against agreed outcomes

What we offer

We believe in rewarding our team with more than just a salary. Here’s what you can expect:

• Annual leave starting at 26 days a year, rising one day each year to 31 days plus bank holidays
• Flexible working options, to support your work life balance
• 7.5% employer contribution to pension, rising to 10% with employee contribution
• Learning and development opportunities to help you grow
• Regular wellbeing initiatives to support your health and happiness.

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens.

About WWF-UK

We’re a global conservation charity with millions of supporters and hundreds of projects around the world.

At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.

We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.

Our Diversity Promise to You

At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.

We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.

We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.

So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout at [e-mail]

Safeguarding Commitment

Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter.

Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent.

We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.

If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.