Duty Security Officer, The Savoy Hotel

Fairmont; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Life insurance

Pension

31 days holiday

Staff discounts (F&B)

Free stay at The Savoy after probation

Wellbeing benefits and discounts

Job summary

The Savoy in London is seeking a dedicated Duty Security Officer to join our Security team. You will work on a 4 days on, 4 days off rotation, guarding guest areas, controlling access, and monitoring alarms to maintain a safe environment.

With 1–3 years in hospitality and a valid SIA Door Supervisor licence, you will collaborate with managers to uphold safety standards, conduct patrols, and manage incidents with professionalism and care.

Qualifications

• A confident and dynamic speaker able to communicate and interact effectively with all levels of the organization.
• Proven organizational skills and ability to set and meet deadlines with quality results.
• Flexible and multi-skilled mindset; able to take on different tasks as needed.

Responsibilities

• Control access to Back of House areas and monitor alarms.
• Conduct patrols of Back of House and Front of House ensuring doors are secure and exits are clear.
• Monitor CCTV and report any unusual activity to In-house Security.
• Record appropriate names and times, issue and receive keys, and maintain the Security Log.
• Ensure accurate handovers at shift end and comply with Health & Safety legislation.

Skills

Communication

Organizational skills

Time management

Tools

SIA CCTV

Job description

• Job-Category: Security, Safety & Quality
• Job Type: Permanent
• Job Schedule: Full-Time

Company Description

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025

HR in Hospitality Awards 2025:

Excellence in Employee Experience

HR Team of the Year

HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster

Institute of Hospitality Awards 2025

Talent Development Team of the Year

Job Description

Job title:Duty Security Officer

Department:Security

Inspired & supported by:Assistant Director of Security

Shift Pattern: 4 days on, 4 days off, rotating between two sets of day shifts and two sets of night shifts. Day shifts: 7:00am–7:00pm | Night shifts: 7:00pm–7:00am.

Your purpose will be:

To work closely with managers and leaders across the Hotel and always maintaining good public relations and Safety and Security awareness through training. To control access to Back of House areas, monitor alarms and deal with visitors and enquiries

Your Key Responsibilities:

To ensure the staff swipe in and out correctly, monitoring that staff have the right degree of access, in the correct time zone and they use the access cards correctly and prevent unauthorised entry into the Hotel and ensuring that visitors are correctly documented and directed to their destination

To issue and receive keys, create new staff IDS and record appropriate names and times

To carry out patrols of Back of House & front of house areas to ensure doors are locked or open as required and fire exits clear

To monitor the CCTV and report any unusual activity to In-house Security for closer investigation and perform bag searches of staff and contractors leaving the building recording searches in the Log Book

To liaise with supervisors regarding the disabling of fire alarms where steam cleaning is in progress

To ensure that all accidents and incidents are correctly recorded and reported and injured persons receive either first aid or hospital treatment as required

To monitor the Fire Alarm panel, Panic Alarm and Showcase alarm panel and Door alarm panel.

To ensure a correct and efficient hand over at the end of shift and ensure that all records and the Security Log are correctly maintained

To comply with all Health & Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself

Qualifications

What you will need to do in this role:

1-3 years’ experience in the Hospitality Industry.

A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.

Proven organizational skills work well on their own. Able to set and meet deadlines with quality results.

Applicable job related skills as per Accountable Duties.

Proven Experience/Qualifications:

Valid SIA Door Supervisor Licence - Essential

Additional Health & Safety, SIA CCTV, Defibrillator or Fire Marshall / Warden training or qualifications a distinct advantage

Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

What’s in it for you?

Competitive salary and additional service charge

Life insurance and pension

31 days of holiday (including public holidays)

Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)

50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants

20% off at other Gordon Ramsay restaurants and Restaurant 1890

Free stay for two at The Savoy after successful probation

Colleague restaurant, gym, interfaith prayer room and wellness room

Laundry services

Cashback for wellbeing/healthcare expenses; HSF & Perkbox

Employee assistance program

Virgin Active and The Gym Group membership discounts

Season ticket loan for commuting

Annual optician reimbursements of £100

Local discounts for F&B and retail