Duty Operations Manager- Walton-on-Thames

Leisure People Recruitment; Woking; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading recruitment firm is seeking a Duty Operations Manager for a thriving sports and leisure facility in Walton-on-Thames. The role involves managing operations on-shift, ensuring cleanliness and safety, and delivering exceptional customer service. Ideal candidates will have a passion for fitness, supervisory experience, and be flexible with shifts. The position offers a salary of up to £33,000 plus benefits.

Benefits

Free membership for you and your family

Discounts on activities

Contributory pension

Free parking

28 days holiday

Professional development investment

Qualifications

• Passion for the sports, health, and fitness industry.
• Experience in shift management and customer service in similar environments.
• Capacity to complete lifeguard and first aid qualifications.

Responsibilities

• Oversee the busy centre's operation on a shift basis.
• Ensure cleanliness and safety of the centre.
• Deliver excellent customer experiences.

Skills

Customer focused

Operational shift management

Supervisory experience

Ability to swim

Job description

Duty Operations Manager – Sports, Fitness Leisure

Up to £33,000 + bonus + benefits + development

Walton-on-Thames

We are looking for ambitious, energizing and customer centric Duty Operations Manager to support with running one of the busiest and most impressive sports, swimming, fitness and leisure facilities in the Southeast, working for an award-winning operator renowned for developing and advancing their team members.

Benefits include free membership for you and your family, big discounts on activities, contributory pension, free parking, company events, 28 days holiday (including bank holidays) and most importantly continued investment into your professional development and future growth within the business.

It is a fun, varied and rewarding place to work too!

Key Responsibilities

• Take ownership for operating the busy centre on a shift basis.
• Ensure the centre is always clean, safe and in good working order.
• Pick up departmental and team responsibilities as part of your development.
• Deliver a fantastic customer experience to each and every user.
• Upsell the facilities and services at every opportunity.
• Support all the departments with making the centre a success.

About you

• A passion for the sports, health and fitness industry.
• Ownership mentality, can-do attitude, extremely customer focused.
• Operational shift management and key holder experience within similar high-volume sports, leisure, entertainment, fitness, hospitality or retail business.
• Supervisory / people leadership experience possibly as a Team Leader, Shift Manager, Assistant Manager, Duty Manager, Deputy Manager, Operations Manager, Leisure Club Manager, Customer Trading Manager or Store Manager.
• The capacity to complete your National Pool Lifeguard Qualification (you must be able to swim) Pool plant Operators certificate and First Aid at Work if you do not already hold them (paid by the company).
• The flexibility to work a mixture of early, middle and late shifts during the week and working two from three weekends.
• Have your own transport or already live close to Walton-on-Thames.

For more information, please click apply and we will be in touch promptly if you have the right level of experience.

Interviews are available immediately.