Duty Operations Manager

Fujitsu; Stevenage; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm is seeking a Duty Operations Manager in Stevenage to oversee a diverse operations team. The ideal candidate will have a strong management background, particularly in government or defence, and the ability to meet SLAs and KPIs. This role offers 26 days of annual leave, a pension plan, and other employee benefits.

Benefits

26 days annual leave

Pension with double matching contributions

Life assurance

Employee discounts

Employee assistance programme

Qualifications

• Significant experience of leading and managing teams.
• Strong management background in a central government or defence environment.
• Understanding of SLA, KPIs, and Incident Management.

Responsibilities

• Manage the operations team and ensure service delivery.
• Oversee performance related to Incident Management.
• Conduct capability management for team development.

Skills

Proactive Management

Line Management

Incident Management

Continual Service Improvement

Training and Development

Strong Leadership

Good Communication Skills

Job description

Job Title: Duty Operations Manager

Location: Stevenage – On Site 5 Days a week. Regular travel to Bolton and Bristol.

Due to the nature of our support requirements this is an office-based role.

Your role

Are you someone who likes a challenge in your working environment as well as the role you are carrying out? Can you manage a varied workload and successfully deliver on all levels of management? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to deliver a world class Service? If this is your world, this is your opportunity to shape it for the better.

We are looking for an experienced Operations Manager to support the BAU Delivery across Stevenage/Filton/Bolton. This Operations Manager will be responsible for the smooth running of a contract from our offices, managing the operations team of Wintel/Unix/Messaging/Storage/DBA engineers whilst reporting into the Service Delivery Manager who will predominantly situated in the Stevenage site. This role will be responsible for ensuring all aspects of the BAU delivery as well as managing the team from a capability perspective.

Your experience

• Proactive Management of the team to ensure they are delivery the service to the agreed SLAs and KPIs across the contract (including the writing of processes, procedures and other artifacts to ensure the smooth delivery of this process).
• Line Management of the team including connect conversations, performance management and absence management.
• Overseeing the performance of the in relation to their delivery of the Incident Management aspect of our service.
• Ownership of Continual Service Improvement responsibilities of the team encouraging the team to bring these forward and championing their ideas within management reviews.
• Developing and maintaining the core service across the contract and the relevant capability aspects of this area of the business.
• Capability management of the team to support the MBDA Back Office contract. Specifically focusing on the training and development of the team.
• A strong management background ideally several years within a central government or defence environment.
• A working knowledge of SLA, KPIs and the Incident management process to a degree where these are understood at a competent level and can help drive these.
• Ability to coordinate the implementation of fixes, improvements and requests.
• Strong leadership and behavioural skills with operational understanding of a fast pace working environment.
• Experience or Knowledge of managing a high performing team.
• Ability to demonstrate significant experience of leading and managing team, including basic technical understanding.
• Good communication skills, being able to engage with multiple internal and external stakeholders at a senior level to ensure customer needs are being met.

This role will require you to become security cleared to a high level. Please visit National security vetting: clearance levels - GOV.UK (www.gov.uk)

Your benefits:

26 Days annual leave plus public holidays (3 flexible)

Pension – Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)

Perks at work – employee discounts

Employee assistance programme/ virtual GP

Recruitment process

The recruitment process consists of one stage of interviews.

Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining, and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.

Achieve together

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+.

We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply.