Duty Officer

BCP Council; Bournemouth; On-site; GBP 30,000 - 34,000; Part time

Job summary

A local government authority is seeking Duty Officers to play a vital role at Kinson Community Centre in Bournemouth. Working in a team, you will support the centre's operations, engage with the community, and ensure a welcoming environment. Responsibilities include managing safety compliance, overseeing volunteers, and addressing public inquiries. Ideal candidates will possess strong interpersonal skills, a commitment to excellent service, and the ability to manage multiple tasks effectively. This part-time position offers flexible hours and a pay range of £30,024 to £33,143 pro rata.

Benefits

Enhanced pay and rewards package

Community engagement opportunities

Qualifications

• Ability to work independently and handle unexpected problems.
• Good communication skills with diverse individuals.
• Ability to oversee and support volunteers and apprentices.

Responsibilities

• Ensure compliance with Health & Safety legislation.
• Provide administrative support for room bookings.
• Respond to incidents and handle multiple tasks.

Skills

Customer service commitment

Interpersonal skills

Health and safety knowledge

Computer skills

Job description

The pay range for this role will be £30,024– £33,143 (pro rata for part‑time colleagues).

We’re looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward‑thinking team.

You can also find out more about the new terms and conditions that we are introducing on our careers site on, “More than just a job” brochure.

Duty Officer – 15 hours a week, Monday – Friday morning, 7.00am – 10.00am

Duty Officer – 25 hours a week, Monday – Friday daytimes

Duty Officer – 18.5 hours a week, evenings and alternate weekends

We are looking for 3 motivated team players who will have a crucial role at the heart of Kinson Community Centre as Duty Officers, where you will be required to work with different council service areas, alongside centre hirers, community and voluntary groups, elected members, and other stakeholders.

Supported by the Centre Manager, you will actively engage with members of the public, local communities and centre hirers to develop the community centre as a vibrant part of the community. The role will also support the maintenance and day‑to‑day running of Kinson Community Centre in order to provide a safe, welcoming and professional environment for all the building users – centre users, visitors, volunteers and staff.

You will also support the Friends of Kinson Community Centre volunteers to become sustainable, by helping them to meet the aims of their organisation.

Main Responsibilities

• Support the Kinson Community Centre Manager to ensure Kπισσών Community Centre is compliant with Health & Safety and Fire Safety legislation.
• Support the Centre Manager with the administration of the centre, including arranging room bookings.
• Act as a point of contact for centre users, answering queries, complaints and setting up rooms.
• Oversee and support Friends of Kinson Community Centre volunteers and upto Apprenticeship through the BCP Council scheme.
• Security of the site and its contents, including the operation of alarm systems, key-holding and opening and closing tasks in accordance with local requirements.
• Provide support to centre hirers on site, including the movement and provision of resources and setting up of rooms (tables, chairs etc).
• Carry out inspections of the premises.
• Daily cleaning duties.
• Reception and direction of centre hirers and users.
• Respond to incidents as they arise with the ability to handle multiple complex tasks at once.
• To comply with all decisions, policies and standing orders of the Council and any relevant statutory requirements, including the Equality Act, the Health and Magnus W.H. at Work Act and General Data Protection Regulations.

Our Ideal Candidate will have or be

• Commitment to providing a high level of customer service.
• Ability to work using own initiative and deal with unexpected problems.
• Good interpersonal skills to communicate with a wide range of individuals and understand the different needs of each and respond accordingly.
• Good knowledge and understanding of health and safety requirements.
• When required, the ability to direct and supervise the work of contractors on site.
• Ability to multi‑task and deal with issues as they arise.
• Build supportive, positive and trusting relationships with others.
• Excellent communication and interpersonal skills to develop solutions to a range of problems.
• Within guidelines, deploy resources when necessary to respond to customer problems or emergency situations.
• Plan and organise own workload in an environment of change and where there are competing demands.
• Flexible approach to case work, understanding different customer needs.
• Computer skills.

To apply please put full details on your betreffungs from the application form on how you meet the criteria.

If you would like more information about this role, please contact Amanda Nicholls, Centre Manager, [e-mail].

Interviews for these roles will take place on 30th January 2026

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existingattempt right to work in the UK.

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world‑renowned coastline. We can offer career‑defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world‑class, prosperous and inclusive place for generations to come.

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Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page).

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