Duty Officer

Serco Limited; Shrewsbury; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leisure management company is seeking a passionate Duty Officer in Shrewsbury to oversee facility operations, ensuring high standards in customer service and safety. The ideal candidate will have leadership experience, particularly in the leisure industry. This role offers flexible hours, training opportunities, and a supportive work environment with great benefits.

Benefits

Free membership at the Centre

Discounted classes and facilities

6% employer matched pension contribution

Up to 25 days annual leave

Life assurance up to 2x base salary

Excellent Development and Training Opportunities

Qualifications

• Prior experience in leading a team and working face to face with customers.
• Confidence in managing facility operations.
• Desirable to hold a National Pool Lifeguard qualification.

Responsibilities

• Manage all aspects of the facility during operational hours.
• Ensure activities are delivered to high standards with customer service as a priority.
• Respond to emergency situations ensuring smooth site operations.

Skills

Customer service

Team leadership

Lifeguard qualification

Job description

Location: Quarry Leisure Centre, Shrewsbury SY1 1RU

Contract type: Permanent, Part time

Working Hours: 17 hours per week covering a mixture of early, late and 1 weekend in 3 shifts

Salary: £13.77 per hour + Excellent Benefits

Here at Shropshire Leisure Community Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make "MORE of every day". To deliver those services takes an enthusiastic and customer focused team – and right now we are looking to recruit for a part time Duty Officer to join our team. In the role of the Duty Officer, you will manage all aspects of the facility through the hours of operation, ensuring all activities are delivered to a high standard with safety and customer service as high priority.

The role will involve a high level of customer interaction with high profile sport’s governing bodies, commercial and corporate organisations; deployment and supervision of the operational team; maintaining critical operational cover across the site; and managing cash handling processes.

In addition, the role will involve assisting the line manager or leading on contractual compliance documents/practices, taking charge, and responding in the event of any emergency situations, ensuring the smooth running of all site operations.

You will help in facilitating a safe, fun, and professional working environment with excellent training and development opportunities, as well as a free membership to our leisure centres.

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

About You

The successful candidate will be a passionate and enthusiastic individual who, like the members of staff, prides themselves and strives to give the best service possible for those who visit the centre and goes the extra mile for customers when needed.

To be considered for this role we are looking for candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry.

It is desirable that you hold a National Pool Lifeguard qualification, as well as first aid; however training will be provided for the right candidate.

Why Serco

Meaningful and vital work: Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career.

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.

What we offer

• Free membership at the Centre plus heavily discounted use of classes and facilities
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution
• Up to 25 days annual leave + public holidays (Pro Rata)
• Life assurance up to 2x base salary
• For all Leisure benefits please see Employee Benefits (moreleisure.com)