Duty Managers: London Gatwick Airport

Jet2.com; Horley; On-site; GBP 60,000 - 80,000; Full time

Job summary

An airline and holiday company is seeking a Duty Manager to oversee operations at London Gatwick Airport. This hands-on role focuses on safety and customer service, leading teams to ensure compliance with standards. The ideal candidate will have a proven background in airport environments, strong leadership skills, and a passion for delivering high-quality service. This position involves shift work and flexibility, offering a competitive salary, bonuses, and excellent benefits including holiday entitlements and discounts.

Benefits

Excellent salary with annual pay review

Contributory pension scheme

Duty management bonus scheme

34 days holiday entitlement per annum

Colleague discounts on Jet2holidays and Jet2.com

Qualifications

• Proven track record in a fast-paced, customer-facing airport environment.
• Demonstrating Role Model behaviours as an ambassador for the Jet2 brand.
• Experience managing relationships with service providers and stakeholders.

Responsibilities

• Lead operational teams at the airport to meet performance targets.
• Ensure adherence to safety standards and customer service excellence.
• Manage teams of Passenger Service Supervisors and Station Controllers.

Skills

Leadership skills

Customer service excellence

Operational experience in an airport environment

People management

Flexibility in challenging situations

Job description

Overview

Job Description : We have a fantastic opportunity to join our Duty Management team at our 14th UK base, London Gatwick Airport!

As a Duty Manager you will oversee the safe and efficient running of the Jet2.com customer facing & dispatch operation, whilst liaising with service providers to ensure the best customer service is delivered in all areas of the operation. In this hands-on role, you will actively engage with our customers, leading by example to ensure the delivery of both landside and dispatch activities. You will also work closely with our third-party partners to ensure adherence to Jet2.com's service specifications. This is an exciting opportunity to play a key role in the continued growth of our business.

What will you do in the role?

• Along with your Duty Manager colleagues, you will lead the Front of House and Dispatch operational teams on shift at the airport and play a pivotal role in achieving our “On Time Performance” targets.
• Provide support and leadership to ensure colleagues and suppliers deliver and exceed Jet2.com standards for Safety and Customer Service.
• Maintain a primary focus on safety, ensuring that activities are adequately resourced, and procedures and regulations are strictly adhered to.
• Enable your teams to work together to deliver a first-class customer service at the airport.
• You will work closely with the wider Jet2.com team and support or deputise for the Senior Duty Manager in key operational meetings.
• Work closely with your management colleagues to deliver an efficient and friendly service that meets the needs of our customers and promotes our brand values.
• You will be responsible for the development and management of teams of Passenger Service Supervisors and Station Controller teams, with indirect responsibility for the wider colleague population.

This is a varied role with significant people and operational responsibility. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts will cover our 24 / 7 operation and will include working weekends and bank holidays.

Key skills / experience

• The successful candidate will already be demonstrating Role Model behaviours and will be an ambassador for the Jet2 brand and ethos.
• You will have a proven track record of working in a fast paced, customer facing airport environment, with the ability to show flexibility and forward thinking in challenging operational situations.
• We are looking for motivated and engaging individuals with proven people management experience, who are committed to the development of others and who shares our passion for delivering the highest standards in customer service and safety.
• Strong operational experience within an airport environment is essential for this role and you will ideally have experience of managing / building relationships with service providers and senior stakeholders.

What Can We Offer You?

• Excellent salary, with annual pay review
• Contributory pension scheme
• Duty management bonus scheme
• 34 days holiday entitlement per annum (including Bank Holidays)
• 3 x salary life assurance
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights
• Cycle to Work Scheme
• Access to Mental Health First Aiders
• Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays !!