Duty Manager - The Nags Head

RedCat Pub Company; Great Missenden; On-site; GBP 24,000 - 28,000; Full time

Job summary

A hospitality company in Great Missenden is seeking a Front of House Supervisor to lead the team in delivering exceptional guest experiences. The role involves supervising staff, ensuring service quality, and maintaining operational standards. Ideal candidates will have previous experience in a supervisory role within hospitality, strong leadership skills, and a commitment to customer satisfaction. This position offers opportunities for career growth and development.

Benefits

Share of tips (Tronc)

25% discount on food, drinks, and rooms

Career growth opportunities

Financial wellbeing programme

Employee recognition scheme

Discounted staff meals

Apprenticeship & leadership development

Qualifications

• Experience in a supervisory role in hospitality.
• Strong communication skills with guests and team.
• Ability to handle guest feedback effectively.

Responsibilities

• Supervise and support FOH staff during services.
• Ensure guests receive warm and professional service.
• Organise floor plans and monitor table turnover.
• Promote specials and upsell products.

Skills

Team leadership

Customer service

Problem-solving

Upselling

Job description

Front of House Supervisor

Why join us?

• Share of tips (Tronc)
• 25% discount on food, drinks, and rooms across all RedCat venues* (T&Cs apply)
• Excellent opportunities for career growth within a fast-paced, expanding company
• Financial wellbeing programme
• Employee recognition scheme
• Discounted staff meals during shifts
• Apprenticeship & leadership development programmes
• 24/7 access to our training and development platform
• Wellness programme to support your health and wellbeing

About the Role

As Front of House Supervisor, you’ll be the on-shift leader, ensuring every guest receives warm, attentive service and every shift runs seamlessly. You’ll guide the FOH team through busy services, support with training, and keep both the guest experience and operational standards consistently high.

You’ll work closely with both the management team and kitchen, acting as the communication bridge so orders are accurate, service is smooth, and the atmosphere stays positive. You’ll also handle any guest feedback confidently, ensuring issues are resolved quickly and professionally.

From overseeing table turns to encouraging upselling, you’ll keep a sharp eye on both service quality and the commercial success of the venue.

Key Responsibilities

• Lead the FOH Team – Supervise, motivate, and support staff during service to maintain excellent standards.
• Guest Experience – Greet and engage with guests, ensuring service is warm, professional, and memorable.
• Operational Support – Organise floor plans, monitor table turnover, and liaise with the kitchen for smooth service.
• Training & Development – Help new and existing staff improve skills through on-the-job coaching.
• Standards & Presentation – Keep the venue immaculate, following RedCat’s brand and cleanliness guidelines.
• Sales Awareness – Promote specials, upsell products, and support profitability targets.
• Problem-Solving – Resolve guest concerns calmly and quickly, keeping satisfaction high.
• Safety & Compliance – Follow and enforce health, safety, and licensing laws, reporting any risks promptly.

About RedCat

RedCat is revitalising pubs, inns, and boutique hotels across the UK—investing in design, service, and, most importantly, our people. We believe in creating venues where guests love to spend time and where careers can thrive.

The RedCat Way

We work with integrity, care, and respect. As Front of House Supervisor, you’re the energy and support that keeps the team moving, the face guests remember, and the person who ensures every shift ends with satisfied customers and a proud team.