Duty Manager - Store Management - Full Time

Planet Organic; Greater London; On-site; GBP 28,000 - 30,000; Full time

Job summary

A health-focused retail company seeks a Duty Manager for their store in Hampstead. In this full-time role, you'll lead a team while ensuring exceptional customer experiences and operational efficiency. Responsibilities include team leadership, sales performance management, and maintaining food hygiene standards. Benefits include a 35% discount, 28 days of holiday annually, and career development opportunities. This role is perfect for those passionate about health and sustainable living.

Benefits

35% colleague discount across all stores

28 days of holiday per year (pro‑rata)

Access to benefits after passing probation

Access to pension arrangements after passing probation

Excellent opportunities for career development

Qualifications

• Experience as a Duty Manager or Team Leader in retail with a track record of managing teams.
• Ability to lead teams and drive high performance.
• Exceptional communication skills and customer-focused attitude.

Responsibilities

• Lead and motivate the team to deliver outstanding customer service.
• Maximise store performance by achieving sales targets.
• Ensure high standards of food hygiene and safety are maintained.

Skills

Retail Experience

Proven Leadership

Customer-Centric

Operational Know-How

Passionate About Health & Well-being

Job description

Duty Manager - Store Management - Full Time

Department: Store Management

Employment Type: Permanent

Location: Hampstead

Reporting To: Store Manager

Compensation: £28,000 - £30,000 / year

Description

As a Duty Manager at Planet Organic, you are a key player in bringing our mission to life every day. You’ll be leading by example, guiding your team to deliver excellent service, and ensuring that the store runs smoothly and efficiently. You’ll have the opportunity to inspire others, drive results, and make a real difference in your community—all while growing and developing in your career. If you’re passionate about health, sustainability, and exceptional customer experiences, this role is for you.

Key Responsibilities

• Team Leadership: Lead, motivate, and support your team to deliver outstanding customer service. Ensure the team is equipped with the right tools, training, and knowledge to succeed and grow.
• Customer Experience: Provide a welcoming and enjoyable experience for every customer. Lead by example on the shop floor, assisting customers and resolving any concerns with a positive attitude and quick action.
• Sales & Performance: Maximise store performance by achieving sales targets, monitoring KPIs, and helping your team understand how they can contribute to success.
• Operational Efficiency: Oversee store operations, ensuring everything runs smoothly—from inventory management to product displays, stock levels, and more. Keep an eye on the details to ensure nothing is overlooked.
• Staff Management: Support recruitment, training, and development of team members. Create a positive working environment where everyone feels valued and motivated to contribute their best.
• Inventory & Stock Control: Ensure stock levels are maintained, with careful attention to sales trends, stock rotation, and merchandising to avoid wastage and ensure product availability.
• Food Hygiene & Health & Safety: Ensure high standards of food hygiene and safety are maintained throughout the store. Comply with all health and safety regulations to ensure the safety and well‑being of both staff and customers.
• Financial Responsibility: Assist with managing expenses, tracking budgets, and preparing reports to ensure we meet our financial goals while maintaining operational excellence.
• Administrative Support: Handle essential paperwork, including payroll, schedules, and performance reviews. Support the management team with day‑to‑day administrative tasks as needed.
• This is not an exhaustive list of responsibilities and may change based on business needs.

Skills, Knowledge and Expertise

• Retail Experience: Previous experience as a Duty Manager or Team Leader in a retail environment, with a proven track record of managing teams and delivering exceptional results.
• Proven Leadership: You’ve got experience leading teams, with a knack for fostering collaboration, enthusiasm, and motivation to drive high performance.
• Customer-Centric: A natural communicator, you lead by example and know how to make every customer feel valued.
• Operational Know-How: You’re organised, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment.
• Passionate About Health & Well‑being: You share our passion for organic, sustainable living and are excited to inspire others about the benefits of our products.

Benefits

• 35% colleague discount across all stores
• 28 days of holiday per year (pro‑rata)
• Access to benefits after passing probation
• Access to pension arrangements after passing probation
• Excellent opportunities for career development and progression
• Be part of a welcoming team that’s dedicated to making a positive impact