Duty Manager - Sports Centre

Flow Sports Personnel Ltd; Dacorum; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading leisure and sports centre operator in Dacorum is seeking a Duty Manager to oversee daily operations and enhance customer service standards. The ideal candidate will have experience in aquatics management and strong leadership skills. Duties include ensuring health and safety compliance, managing a diverse team, and achieving sales targets. Flexibility for day, evening, and weekend shifts is required. Relevant qualifications must be obtained if not already held.

Qualifications

• Ideally have experience working in aquatics, especially swimming lessons at a supervisory or management level.
• Demonstrate exceptional time management and deadline compliance.
• Manage cost control and drive income in all areas of the business.

Responsibilities

• Support the day-to-day operations of the centre.
• Oversee health and safety.
• Drive customer service excellence.
• Create an environment where colleagues can achieve their full potential.

Skills

Experience in aquatics management

Leadership and team motivation

Customer service excellence

Strong communication skills

Time management

Job description

Our client is one of the UK's largest and leading Leisure/Sports Centre operators. They are currently looking to recruit a Duty Manager at their leading site, based in Berkhamsted.

The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team.

We need a Duty Manager who will:

• Ideally have experience working in aquatics, especially, swimming lessons at a supervisory or management level.
• Be able to lead and motivate a diverse team fully embracing our company values.
• Be focused on high customer service standards.
• Have excellent verbal, written and IT communication skills.
• Create an environment where colleagues can achieve their full potential.
• Have to manage cost control and drive income in all areas of the business.
• Demonstrate exceptional time management and deadline compliance.

Please note the successful candidate will need to achieve their National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications within a set timescale, if not already qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting.