Duty Manager - Sports and Leisure Centre

Flow Recruitment; Dacorum; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading Leisure/Sports Centre operator in the UK is seeking a Duty Manager for their Berkhamsted site. The role involves overseeing daily operations, ensuring compliance with health and safety, and driving customer service excellence. Candidates should ideally have experience in aquatics and must be willing to achieve relevant safety qualifications. This position requires working days, evenings, weekends, and public holidays. A DBS check is also mandatory.

Qualifications

• Experience managing swimming lessons at a supervisory or management level.
• Ability to lead and motivate a diverse team.
• Excellent verbal, written, and IT communication skills.

Responsibilities

• Oversee day to day operations of the centre.
• Ensure health and safety compliance.
• Drive customer service excellence.

Skills

Experience in aquatics

Team leadership

Customer service focus

Communication skills

Time management

Education

National Pool Lifeguard qualification

First Aid at Work certification

Pool Plant Operators qualification

Job description

Our client is one of the UK's largest and leading Leisure/Sports Centre operators. They are currently looking to recruit a Duty Manager at their leading site, based in Berkhamsted.

The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team

We need a Duty Manager who will:

• Ideally have experience working in aquatics, especially, swimming lessons at a supervisory or management level
• Be able to lead and motivate a diverse team fully embracing our company values
• Be focused on high customer service standards
• Have excellent verbal, written and IT communication skills
• Create an environment where colleagues can achieve their full potential
• Have to manage cost control and drive income in all areas of the business
• Demonstrate exceptional time management and deadline compliance

Please note the successful candidate will need to achieve their National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications within a set timescale, if not already qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting