Duty Manager - Ramada Belfast

RBH Hospitality Management; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality management company in Belfast is seeking a Duty Manager to lead the team in providing excellent service. Responsibilities include overseeing daily activities, resolving guest issues, and ensuring compliance with health and safety standards. Ideal candidates are energetic team players with strong communication skills and some experience in food and beverage. Join us for a rewarding career in hospitality!

Benefits

Discounted hotel room rates

Additional day's leave for birthday

Course Sponsorship

30% F&B discount

Flexible working arrangements

Life Insurance

Social and wellness events

Free meals on duty

Qualifications

• Experience in food and beverage is preferred.
• Ability to motivate and energise team members.
• Quick thinking and managing multiple tasks.

Responsibilities

• Lead the team providing a welcoming service experience.
• Oversee daily shift activities and resolve guest issues.
• Coordinate with kitchen and bar for smooth service.
• Monitor stock levels and assist with inventory.
• Ensure health and safety compliance.

Skills

Leadership skills

Strong communication

Problem-solving

Organisational skills

Team player

Adaptability

Job description

DUTY MANAGER – RAMADA BELLFAST

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first.

Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

OUR BENEFITS

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream – choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over 1000 per year
• Share of gratuities
• And much much more!

A DAY IN THE LIFE OF A DUTY MANAGER AT OUR HOTEL

• Lead the team with a positive vibe, helping create a welcoming and seamless service experience.
• Oversee daily shift activities, from setting up tables to making sure orders flow smoothly and guests are happy.
• Support and guide the team, helping with training and encouraging everyone to deliver their best.
• Step in with confidence to handle guest requests and resolve issues, keeping the service upbeat and responsive.
• Coordinate with the kitchen and bar to keep things moving like clockwork, from orders to plating.
• Monitor stock levels and assist with inventory, ensuring we’re set up for success every shift.
• Help with scheduling and shift planning, making sure the team is prepared and ready to go.
• Keep the dining and service areas sparkling clean and compliant, with an eye on health and safety.
• Working across all front of house areas of the hotel, assisting and leading the team.

WHAT WE NEED FROM YOU

• A natural people person who’s excited to take on a leadership role, with some experience in food and beverage.
• Strong communication skills, able to motivate and energise team members while keeping things running smoothly.
• Quick thinking and problem‑solving skills to handle guest needs on the fly.
• Organised and adaptable, managing multiple tasks with ease.
• A team player through and through, ready to jump in wherever needed to support the crew.
• High energy and a flexible attitude, thriving in a fast‑paced, lively setting.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture.

If at any point throughout our process you require reasonable adjustments, please contact us.