Duty Manager - Part Time - Ash Manor Sports Centre

Freedom Leisure; Ash; On-site; GBP 7,000 - 9,000; Part time

Job summary

A leading leisure organization in Ash is seeking a Duty Manager to join their friendly team. This role focuses on delivering exceptional customer service, ensuring clean and safe facilities, and supporting staff. With comprehensive training available, it is suitable for those passionate about helping others. The position offers flexible hours and various employee benefits, including discounts and a pension scheme.

Benefits

Employee Assistance Programme

Discounted Staff membership

Incremental holidays

Cycle-to-work scheme

Fully funded training

My Staff Shop benefits scheme

Qualifications

• Experience working in a Duty Management or similar role.
• General computer user skills.
• Ability to work flexibly with autonomy.

Responsibilities

• Ensure the best levels of service for customers.
• Provide a friendly, clean, and safe facility.
• Engage with customers and colleagues effectively.

Skills

Problem solving

Customer service

Staff management

Verbal communication

Written communication

Time management

People management

Team oriented

Education

Fire Warden and First Aid at Work

DBS check

Job description

Join the Energy at Freedom Leisure - Do Good Feel Good!

At Freedom Leisure, we're all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—and at the heart of it all, it's our people who make the difference.

As one of the UK's leading charitable leisure trusts, we're proud of our mission of Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired.

If you're passionate about helping others and love creating great experiences, you'll feel right at home with us. You don't need to be an expert to get started—we’ll give you all the training and support you need. With over 130 centres across England and Wales, there's loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We're proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.

We are looking for a Duty Manager to work at our Ash Manor Sports Centre, to join our friendly and professional team.

If you like talking to people, this is definitely the role for you. We understand that engaging with customers and colleagues is not as easy as it sounds and sometimes comes with experience. We will provide all the training needed to be a successful Duty Manager but we also believe that employing people from a mix of employment backgrounds can offer a wider benefit to our team, some of which might be in their first ever job and need more support from their manager and colleagues.

In the role of Duty Manager, you will ensure the best levels of service are achieved by our teams, for our customers through offering a friendly, clean and safe facilities at all times.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 13.25 hours per week, Monday to Sunday (Rota basis)

Requirements

• Fire Warden and First Aid at Work
• DBS check
• Experience of problem solving, customer service and staff management
• Experience working in a Duty Management or similar role
• General computer user skills
• Strong people management skills
• Excellent time management skills
• Good verbal and written communication skills
• Team orientated approach, able to work across organisation boundaries and demonstrate interest and be supportive of the work of staff and colleagues
• To be able to work flexibly with a level of autonomy and decision-making confidence
• Able to think on your feet and respond to variable demands

Desirable

• Level 2 Fitness Instructor qualification or desire to achieve the qualification
• Experience in dry and/or fitness facilities
• Experience of working within sales
• An awareness of industry developments, new activities, trends and research
• Commercial awareness which translates into contributing to a successful and financially viable operation
• A passion for the industry demonstrated through continuous professional development
• An understanding of identifying staff training and development requirements and identifying development opportunities
• Mobility to travel across sites

Benefits

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing Date: 21st November 2025

Salary: Up to £8,642 per annum