Duty Manager - Ossett

Iceland Foods; Wakefield; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading supermarket chain in Wakefield is seeking a committed Duty Manager to join its team. This role involves managing shifts, ensuring great customer service, and supporting team engagement. Ideal candidates will have retail management experience and effective communication skills. The position offers benefits like a 15% discount, 28 days of holiday, and opportunities for development.

Benefits

15% discount in all stores

28 days holiday including Bank Holidays

Christmas vouchers

Refer a Friend scheme

Healthcare plan option

Support for financial and emotional wellbeing

Career development opportunities

Qualifications

• Retail management or supervisory experience ideal but not essential.
• Ability to communicate effectively with colleagues.
• Skill in planning and organizing shifts.

Responsibilities

• Ensure great availability for customers.
• Drive sales through store initiatives.
• Support team engagement and personal development.

Skills

Retail management experience

Effective communication

Organizational skills

Team leadership

Job description

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business., As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.,

Responsibilities

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to "sell a £1 & save a £1" to help drive sales.
• Deliver on all agreed actions set for you by your line manager.
• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all "One Best Way" processes.
• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Qualifications

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

Benefits

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers - increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.