Duty Manager - Nights

Compass Group; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare services provider is seeking a Duty Manager - Nights in London to oversee domestic, portering, and limited patient food services. The candidate should have experience in healthcare or Soft FM management, excellent leadership, and communication skills. This full-time position offers a competitive hourly rate and a vital role in supporting patient care and hospital operations.

Qualifications

• Experience in healthcare or Soft FM management role.
• Excellent communication and client-facing skills.
• Ability to lead, motivate, and develop teams.

Responsibilities

• Manage and support a night team of around 50 colleagues.
• Oversee Soft FM services including cleaning and portering.
• Ensure all operations meet safety and quality standards.

Skills

Leadership

Communication

Health & Safety compliance

Job description

Duty Manager - Nights

Location: UCLH, London
Salary: £16.28 Per Hour - 37.5 Hours Per Week
Hours: Monday to Friday, 10pm - 6am (flexibility required to meet business needs)
Contract Type: Full-time, Permanent
Sector: Healthcare
DBS Requirement: Enhanced DBS

About the Role

We’re recruiting a Duty Manager - Nights to join our dedicated team at University College London Hospitals (UCLH). As a key member of our management team, you’ll oversee the effective delivery of domestic, portering, and limited patient food services.

You’ll lead night operations, ensuring the highest standards of cleanliness, safety, and service excellence across all areas - supporting both patient care and the hospital’s round-the-clock operations.

What You’ll Do

• Manage and support a night team of around 50 colleagues, including 3 Supervisors and a Night Help Desk.
• Oversee and coordinate Soft FM services including cleaning, portering, and patient food delivery.
• Ensure all operations meet contractual, safety, and quality standards.
• Act as the key on-site contact for clinical teams, including bed managers and nurses.
• Maintain compliance with Health & Safety, infection control, and hygiene regulations.
• Drive operational efficiency, staff engagement, and service excellence.
• Provide leadership and support to ensure consistent delivery across multiple sites.
• Collaborate closely with day management teams to ensure seamless service continuity.

About You

You’ll be an experienced and confident people leader with a strong background in healthcare or Soft FM services. Calm under pressure and highly organised, you’ll thrive in a fast-paced hospital environment where every detail matters.

You will have:

• Previous experience in a healthcare or Soft FM management role (cleaning, domestic, or portering).
• Excellent communication and client-facing skills – comfortable engaging with clinical staff and hospital management.
• Proven ability to lead, motivate, and develop teams.
• Strong understanding of Health & Safety and compliance procedures.
• A proactive and flexible approach to night operations.

About Us

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!