Duty Manager - M&S Victoria East

SSP Food Travel Experts; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in London is looking for a Retail Duty Manager to supervise operations at M&S Victoria East. This role offers a competitive pay rate starting at £13.31 per hour, with additional pay for night shifts. You'll lead a vibrant team in a fast-paced environment, ensuring excellent customer service and operational efficiency. Join us today for a rewarding career in retail!

Benefits

Discounted Meal while on shifts

Employee Discounts

Friends and Family Discount App

Award-winning training and development

Health & Wellbeing Support

Qualifications

• Minimum 2 years of experience leading a team in a busy Hospitality or Retail environment.
• Must be 18 years of age or over to perform certain tasks or work certain shifts.

Responsibilities

• Take ownership of opening, closing, and daily operations.
• Lead your team through busy shifts, keeping the energy high.
• Inspire your team to deliver great customer service.

Skills

Team leadership

Customer service

Problem-solving

Job description

About the Role

RETAIL DUTY MANAGER - M&S Victoria East

Pay Rate: £13.31 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.81 per hour.

Shift Pattern: Full-Time 40 hours per week worked any 5 shifts out of 7. Working flexibly across weekdays, weekends, bank and public holidays.

Join our Retail team where the energy’s high and the vibe is friendly! SSP works with M&S to serve thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new - perfect for people who love to stay on the go!

ABOUT YOU:

• Retail moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Retail Supervisor role has got your name on it!
• Due to some responsibilities within the Retail Supervisor role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE RETAIL SUPERVISOR ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team (Minimum 2 years) in a busy Hospitality or Retail environment is ideal!

AS A RETAIL SUPERVISOR, WE WILL OFFER YOU:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Retail Supervisor!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.