Duty Manager - M&S Man. Picc

SSP; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality company in Manchester is seeking a Retail Duty Manager to oversee operations and lead a dynamic team. The ideal candidate will thrive in a fast-paced environment, delivering exceptional customer service while inspiring their team. This role offers discounts, training programs, and a chance to shape the work atmosphere every shift.

Benefits

Employees discounts

Friends and Family Discount App

Award-winning training, apprenticeships and development programs

Health & wellbeing support

Qualifications

• Previous experience leading a team in a busy hospitality or retail environment is ideal.
• Must be 18 years of age or over to perform certain tasks or work on certain shifts.
• Thrives in a fast-paced environment and enjoys leading people.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems.
• Lead the team through busy shifts, keeping the energy high.
• Inspire the team to deliver great customer service.

Skills

Team leadership

Customer service

Problem-solving

Job description

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead the team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire the team to deliver great customer service, be the go‑to person for customer and team queries.
• Be results focused, staying informed about unit performance and championing improvements.

Qualifications

• Previous experience leading a team in a busy hospitality or retail environment is ideal.
• Must be 18 years of age or over to perform certain tasks or work on certain shifts.
• Retail moves fast and so do you. If you thrive on action, love leading people, and want to make an impact every day, our Retail Duty Manager role has got your name on it.

Benefits

• Employees discounts.
• Friends and Family Discount App.
• Award‑winning training, apprenticeships and development programs.
• Health & wellbeing support.
• A fast‑paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.