Duty Manager – Luxury Country House Hotel

Trades Workforce Solutions; United Kingdom; On-site; GBP 34,000; Full time

Job summary

A premier hospitality firm in the United Kingdom is seeking an experienced Duty Manager to oversee hotel operations and ensure an exceptional guest experience. The role involves managing a Front of House team, providing high-quality service to a variety of guests, including VIPs and international travellers. Candidates must be detail-oriented and hold a valid UK driving licence. The position offers a competitive salary, generous service charge, and excellent training opportunities.

Benefits

£34,000 per annum plus £4,000 service charge

Contributory pension scheme

Exceptional training and development opportunities

Complimentary meals on duty

Employee awards and incentives scheme

Life assurance cover

Cycle to work scheme

Online benefits and discounts

Qualifications

• Must have your own transport and a valid driving licence for at least 3 years.

Responsibilities

• Overseeing the operation of the Front of House team and ensuring guests have a seamless experience.
• Providing a personalised experience for VIPs, celebrities, and international travellers.
• Mentoring your team to maintain the hotel's high standards.

Skills

Detail-oriented

Attentive Professional

Excellent Communication

Job description

This Duty Manager position is located in one of the UK's most stunning country house hotels, situated in Ascot. In this role, you will strive to exceed guest expectations, ensuring each visitor has a memorable and exceptional experience.

The hotel is looking for a friendly Duty Manager dedicated to making every guest feel truly at home. You'll be attending to the needs of exclusive VIPs and prestigious blue-chip companies, requiring a detail-oriented and attentive professional for this role.

You must have your own transport and will need to have held a valid driving licence for at least 3 years.

You’ll be wondering what’s in it for you as the Duty Manager…

• £34,000 per annum plus £4,000 service charge
• Working circa 42 hours per week, 4 on 4 off
• Working 12-hour shifts
• Typical working hours: 7:15AM to 6:45pm and on occasion 6:45pm to 7:15am
• Exceptional training and development opportunities
• Employee awards and incentives scheme
• Contributory pension scheme entitlement
• Online benefits and discounts
• Life assurance cover
• Complimentary meals on duty
• Cycle to work scheme

Responsibilities as the Duty Manager…

• Overseeing the operation of the Front of House team and ensuring guests have a seamless experience
• Providing a personalised experience for a wide variety of guests including exclusive VIPs, celebrities, blue-chip companies and international travellers
• Creating a positive working environment and mentoring your team to maintain the hotel's high standards of excellence
• Embracing the hotel's excellent training and development opportunities
• Sharing your wealth of knowledge and expertise and providing high-quality training

PLEASE NOTE YOU WILL NEED THE RIGHT TO WORK IN THE UK TO BE SUITABLE FOR THIS ROLE.

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