Duty Manager - Luxury 5-Star Hotel, Lead Guest Experience

GoldenKeys; England; On-site; GBP 35,000; Full time

Job summary

A prestigious country estate hotel is seeking an experienced Duty Manager to oversee daily operations and ensure exceptional guest service. Candidates should have prior supervisory experience in a 5-star hotel, strong leadership skills, and a passion for hospitality. A full driving licence is necessary due to the location. The role offers a salary of £35,000 plus service charge and potential accommodations if needed.

Qualifications

• Previous experience in a 5-star luxury hotel in a supervisory or managerial capacity.
• Strong leadership skills in a fast-paced environment.
• Polished, professional approach with a passion for service.
• Full driving licence for commuting.

Responsibilities

• Oversee smooth running of guest-facing areas.
• Lead Reception and Porter team with guidance.
• Manage guest arrivals, departures, and enquiries.
• Maintain communication across departments.
• Handle incidents confidently and contribute to improvements.

Skills

Leadership

Guest service

Communication

Problem-solving

Job description

A prestigious country estate hotel is seeking an experienced Duty Manager to oversee daily operations and ensure exceptional guest service. Candidates should have prior supervisory experience in a 5-star hotel, strong leadership skills, and a passion for hospitality. A full driving licence is necessary due to the location. The role offers a salary of £35,000 plus service charge and potential accommodations if needed.