Duty Manager – Luxury 5 Star Hotel

GoldenKeys; England; On-site; GBP 35,000; Full time

Job summary

A prestigious country estate hotel is seeking an experienced Duty Manager to oversee daily operations and ensure exceptional guest service. Candidates should have prior supervisory experience in a 5-star hotel, strong leadership skills, and a passion for hospitality. A full driving licence is necessary due to the location. The role offers a salary of £35,000 plus service charge and potential accommodations if needed.

Qualifications

• Previous experience in a 5-star luxury hotel in a supervisory or managerial capacity.
• Strong leadership skills in a fast-paced environment.
• Polished, professional approach with a passion for service.
• Full driving licence for commuting.

Responsibilities

• Oversee smooth running of guest-facing areas.
• Lead Reception and Porter team with guidance.
• Manage guest arrivals, departures, and enquiries.
• Maintain communication across departments.
• Handle incidents confidently and contribute to improvements.

Skills

Leadership

Guest service

Communication

Problem-solving

Job description

Job Description

Our client is a prestigious five-star country estate hotel known for its beautifully restored interiors, exceptional service culture and unforgettable guest experiences. They are searching for an experienced Duty Manager to play a key role in overseeing the estate’s daily operation, ensuring every guest receives an impeccable level of service from arrival to departure.

Due to the hotel’s countryside location, your own reliable mode of transport is essential.

You’ll be wondering what’s in it for you as a Duty Manager…

• £35,000 per annum plus circa £5,000 service charge
• 40-hour contract
• A rotating mix of early, mid and late shifts
• Accommodation available if required (you’ll need to drive to access the hotel)

Responsibilities as a Duty Manager…

• Overseeing the smooth running of all guest-facing areas, ensuring exceptional service each shift
• Leading Reception and the Porter team with clear guidance, support and strong operational direction
• Managing arrivals, departures, guest enquiries and service recovery with professionalism and warmth
• Maintaining seamless communication across departments and being visibly present during peak times to welcome guests and support the team
• Handling incidents and emergencies confidently, completing thorough handovers, and contributing to operational improvements and service excellence

You’ll be a great fit if you have…

• Previous experience working in a 5-star luxury hotel, in a supervisory or managerial capacity
• Strong leadership skills with the confidence to guide teams in a demanding, fast-paced environment
• A polished, professional approach and genuine passion for delivering exceptional service
• A full driving licence, with the ability to commute to the hotel (or use accommodation)

PLEASE NOTE YOU WILL NEED THE RIGHT TO WORK IN THE UK TO BE SUITABLE FOR THIS ROLE.