Duty Manager - Luxury 5* Boutique Hotel, Central London

COREcruitment; Greater London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A prestigious hotel in Central London is seeking a passionate Duty Manager to oversee the daily operations and ensure exceptional guest experiences. The ideal candidate will have supervisory experience in a luxury hotel, excellent leadership skills, and the ability to handle pressure effectively. This role offers a competitive salary of up to £35,000, including service charge.

Qualifications

• Previous experience in a supervisory or Duty Manager role within a 4* or 5* hotel.
• Excellent leadership, communication, and problem-solving skills.
• Impeccable attention to detail and a genuine passion for luxury hospitality.
• Ability to remain calm and professional under pressure.

Responsibilities

• Oversee daily operations and ensure an exceptional guest experience throughout the hotel.
• Lead and support front-of-house teams, ensuring standards are consistently met.
• Handle guest feedback professionally and proactively resolve issues.
• Support senior management in training, development, and staff motivation.
• Ensure compliance with health, safety, and security procedures.
• Maintain a strong presence throughout the hotel, especially during peak periods.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Job description

Duty Manager – Luxury 5

• Boutique Hotel, Central London

Salary: Up to £35,000 (including service charge)

Location: Central London

Are you a passionate hospitality professional with a flair for delivering exceptional guest experiences? We’re looking for an experienced Duty Manager to join the team at a prestigious 5-star boutique hotel in the heart of London.

As Duty Manager, you’ll play a key role in ensuring the smooth day-to-day running of the hotel, leading by example to uphold high standards of service and guest satisfaction. You’ll oversee front-of-house operations, support the management team, and act as the main point of contact for guests and team members.

Responsibilities

• Oversee daily operations and ensure an exceptional guest experience throughout the hotel
• Lead and support front-of-house teams, ensuring standards are consistently met
• Handle guest feedback professionally and proactively resolve issues
• Support senior management in training, development, and staff motivation
• Ensure compliance with health, safety, and security procedures
• Maintain a strong presence throughout the hotel, especially during peak periods

Requirements

• Previous experience in a supervisory or Duty Manager role within a 4* or 5* hotel
• Excellent leadership, communication, and problem-solving skills
• Impeccable attention to detail and a genuine passion for luxury hospitality
• Ability to remain calm and professional under pressure