Duty Manager - Leisure Centre

Flow Recruitment Ltd; Taunton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading leisure operator in Taunton is seeking a Duty Manager to oversee daily operations and ensure high customer service standards. The role involves supervising a team, driving health and safety compliance, and requires strong leadership skills, excellent communication, and swimming ability. Candidates must achieve necessary lifeguard and first aid qualifications if not already certified. Flexible working hours including evenings and weekends are required.

Qualifications

• Experience in a supervisory role required.
• Ability to lead and motivate a diverse team essential.
• High customer service standards focus necessary.

Responsibilities

• Support day-to-day operations of the leisure centre.
• Oversee health and safety standards.
• Drive customer service excellence.

Skills

Supervisory experience

Leadership and motivation

Customer service excellence

Excellent communication skills

Time management

Swimming skills

Education

National Pool Lifeguard qualification

First Aid at Work qualification

Pool Plant Operators qualification

Job description

Our client is one of the UK's largest and leading Leisure/Sports Centre operators. They are currently looking to recruit a Duty Manager to join their team, based at their site in Taunton. The position is a 30 hour a week, permanent opportunity.

The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team.

We need a Duty Manager who will:

• Have experience in a supervisory role
• Be able to lead and motivate a diverse team fully embracing our company values
• Be focused on high customer service standards
• Have excellent verbal, written and IT communication skills
• Create an environment where colleagues can achieve their full potential
• Is a good Swimmer
• Demonstrate exceptional time management and deadline compliance

Please note the successful candidate will need to achieve their National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications within a set timescale, if not already qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting.