Duty Manager: Lead Service, Guest Experience & Growth

Prezzo; East Grinstead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular Italian restaurant in the UK seeks a Restaurant Supervisor (Duty Manager) to oversee daily operations, support team leadership, and enhance guest experiences. Ideal candidates will have supervisory experience, strong communication skills, and a passion for excellent customer service. This role offers competitive pay alongside various staff perks, including discounts and career development opportunities.

Benefits

TRONC and Commission Schemes

50% off food and drink

Birthday off

Employee Assistance Programme

Career development opportunities

Qualifications

• Previous experience in a supervisory or team leader role, ideally in hospitality.
• Positive attitude and strong communication skills.
• Understanding of health & safety and food safety basics.

Responsibilities

• Support the Assistant Manager and General Manager in running shifts.
• Ensure the team is clear on their tasks and provide guidance.
• Step in to resolve minor guest issues.

Skills

Leadership

Communication

Customer service

Teamwork

Problem-solving

Job description

A popular Italian restaurant in the UK seeks a Restaurant Supervisor (Duty Manager) to oversee daily operations, support team leadership, and enhance guest experiences. Ideal candidates will have supervisory experience, strong communication skills, and a passion for excellent customer service. This role offers competitive pay alongside various staff perks, including discounts and career development opportunities.