Duty Manager: Lead Service & Guest Experience

Bespoke Hotels Ltd; Scotland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality company in Scotland is looking for a Duty Manager to ensure smooth hotel operations and high service standards. The ideal candidate will have experience in hospitality, a passion for service, and the ability to motivate a team. They will manage departmental budgets and control stocks while encouraging sales through upselling. The position comes with competitive salaries and benefits including discounted hotel stays.

Benefits

Competitive salary

Incentives

Discounted hotel stays for family and friends

Qualifications

• At least a year’s experience in a similar position.
• Strong service delivery skills.
• Willingness to learn and grow within the role.

Responsibilities

• Ensure the smooth running of the hotel and maintain standards.
• Create an environment that promotes employee motivation.
• Maximise sales by promoting the hotel and encouraging upselling.
• Control stocks and operational costs within budget.

Skills

Passion for hospitality

Reliability

Ability to deliver great service

Job description

A leading hospitality company in Scotland is looking for a Duty Manager to ensure smooth hotel operations and high service standards. The ideal candidate will have experience in hospitality, a passion for service, and the ability to motivate a team. They will manage departmental budgets and control stocks while encouraging sales through upselling. The position comes with competitive salaries and benefits including discounted hotel stays.