Duty Manager / Lead Instructor

Places for People; Aldershot; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading health and wellbeing organization in Aldershot is seeking a Duty Manager / Lead Instructor. In this varied role, you will manage and train staff, deliver ski lessons, and oversee daily operations. The ideal candidate will have a UK Snowsports Level 1 qualification and a passion for customer service. This position offers a comprehensive benefits package, including flexible working options and health memberships.

Benefits

Full Health & Fitness membership

Bonus scheme

Flexible working

Additional annual leave purchase

Personal learning and development opportunities

Company Pension scheme

Cashback plan for healthcare costs

Discounts on activities and cafes

Qualifications

• Proven track record in delivering Snowsports lessons to all levels and ages.
• Ability to mentor trainee instructors and recreation assistants.
• Flexible availability to work evenings, weekends, and public holidays.

Responsibilities

• Manage, recruit, and train staff.
• Deal with customer's concerns and drive commercial success.
• Deliver exceptional ski lessons to a wide range of visitors.

Skills

Customer service

Snowsports delivery

Team leadership

Flexibility

Education

UK Snowsports Level 1 Ski Instructor qualification

First Aid Qualification

Job description

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More about your role

This a varied and interesting role, as Duty Manager / Lead Instructor you will wear many hats! Such as managing, recruiting and training staff, dealing with customer's concerns, driving our commercial success, preparing reports and attending meetings. You will represent Places Leisure, and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre through a clear process of focusing on people, safety, service and standards. Deliver exceptional ski lessons to our visitors covering a wide range of ages and abilities. Act as a Mentor to our trainee instructors and recreation assistants as required. Assist in the delivery of our annual Maintenance Plan.

You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.

For more information please download our job profile available on our website.

More about you

You will be a brilliant conversationalist and develop excellent relationships with new and existing customers. Demonstrate a proven track record in delivering Snowsports lessons to all levels and ages, hold an up-to-date recognised Snowsports Instructor qualification. Have a passion for delivering safe and enjoyable sessions to aid in our customers learning journey. Understand the importance of and deliver great customer service. Have a flexible approach to working patterns in a 7 day a week business (including working both evenings and weekends patterns). As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates.

Essential that you hold a Minimum of a UK Snowsports Level 1 Ski Instructor qualification and an up to date First Aid Qualification.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include :

• We align with the Real Living Wage foundation
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• A bonus scheme for all colleagues at 2%
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs – up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.