Duty Manager - Lead High-Energy Bar & Guest Experience

Jalou Newcastle; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality company in Newcastle upon Tyne is seeking a Duty Manager to oversee operations in their busy late-night bar. The role requires strong leadership and problem-solving skills, along with experience in hospitality management. You'll be responsible for customer experience, team management, and ensuring compliance with regulations. Enjoy a supportive work environment with opportunities for development and great employee benefits.

Benefits

Service Excellence Bonus

Get Paid in Real-Time with Wagestream

Discounted stays across venues

50% off food and drinks

Spa Discounts

Retail and Fun Discounts

Apprenticeships and Leadership programs

Superstar Awards

Long-Service Awards

Recommend a Friend Bonus

24/7 Support Program

Pension Scheme

Year-Round Incentives

Bereavement Leave

Qualifications

• Experience in a supervisory or duty management role within hospitality.
• Strong people management skills and ability to lead by example.
• Confidence in handling challenging situations under pressure.
• Good knowledge of licensing regulations and health & safety.
• A passion for creating memorable guest experiences.

Responsibilities

• Oversee the team in a busy late-night bar and manage operations.
• Ensure excellent customer service and a lively atmosphere.
• Motivate and support the team, keeping morale high.
• Handle cashing up and end-of-night procedures.

Skills

Leadership skills

Stock management

Employee Relations

Data Collection

Management Experience

Microsoft Outlook

Warehouse Management

Business Management

Rota Management

Supervising Experience

MRP

Job description

A leading hospitality company in Newcastle upon Tyne is seeking a Duty Manager to oversee operations in their busy late-night bar. The role requires strong leadership and problem-solving skills, along with experience in hospitality management. You'll be responsible for customer experience, team management, and ensuring compliance with regulations. Enjoy a supportive work environment with opportunities for development and great employee benefits.