Duty Manager — Lead Guest Experience at Harrogate Hotel

Premier Inn; Harrogate; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known hospitality company in Harrogate is seeking a Duty Manager to lead a team in delivering excellent customer service and managing hotel operations. The ideal candidate will have prior leadership experience, preferably in retail, and be skilled in inspiring others to create a welcoming environment. The role offers a competitive pay rate and a permanent contract with numerous employee benefits.

Benefits

Training and career support

Whitbread Benefits Card

Pension and saving schemes

Discounts on various services

Qualifications

• Experience in a retail or leadership role is essential.
• Must possess skills to inspire and lead a team.
• Outstanding customer experience delivery is a must.

Responsibilities

• Manage a high-performing team to ensure hotel operations.
• Maintain health & safety standards and enhance guest experiences.

Skills

Leadership experience

Customer service orientation

Communication skills

Organisational skills

Job description

A well-known hospitality company in Harrogate is seeking a Duty Manager to lead a team in delivering excellent customer service and managing hotel operations. The ideal candidate will have prior leadership experience, preferably in retail, and be skilled in inspiring others to create a welcoming environment. The role offers a competitive pay rate and a permanent contract with numerous employee benefits.