Duty Manager - Hospitality

Proactive Recruiters UK; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality venue in London is seeking a Duty Manager to oversee operations and enhance guest experiences. In this dynamic role, you'll support the General Manager, inspire your team, and ensure smooth service delivery. Ideal candidates will possess management experience in high-volume settings, strong leadership skills, and a passion for creating memorable guest moments. This role also offers a comprehensive benefits package, including discounts, training, and ample paid holiday. Join a fun-loving, innovative team dedicated to excellence.

Benefits

Access to Hospitality rewards platform

25% discount on MH trade stands

Complimentary team meals

Comprehensive training and development program

28 days of paid holiday plus birthday off

Qualifications

• Previous management experience in hospitality or retail is needed.
• Strong leadership and people management skills required.
• A proactive, results-driven mindset is crucial.

Responsibilities

• Oversee site operations and ensure smooth high-energy shifts.
• Lead, train, and motivate the team for exceptional service.
• Drive sales through upselling and stock control.

Skills

Management experience

Leadership skills

Results-driven mindset

Flexibility and resilience

Passion for guest experiences

Job description

Duty Manager – Leading One-Stop Destination Venue

Location : London

I’m currently working with a leading one-stop destination venue who are looking for an experienced and motivated Duty Manager to join their team. This is a fantastic opportunity to work with one of the UK’s most exciting hospitality concepts, where energy, creativity, and guest experience are at the heart of everything they do.

The Role

As Duty Manager, you’ll play a key role in the day‑to‑day running of the site, supporting the General Manager in leading operations and driving standards. You’ll inspire and coach a passionate team, ensuring every guest leaves with an unforgettable experience.

Your responsibilities will include

• Overseeing site operations and ensuring smooth, high-energy shifts.
• Leading, training, and motivating the team to deliver exceptional service.
• Driving sales through upselling and maximising spend per head.
• Managing stock control, compliance, and supplier relations.
• Supporting the GM with financial and operational targets.
• Acting as a role model for inclusivity, respect, and high performance.

We’re looking for someone with

• Previous management experience in hospitality or retail (high-volume background is needed).
• Strong leadership and people management skills.
• A proactive, results-driven mindset.
• Flexibility and resilience in a fast-paced environment.
• Energy, enthusiasm, and a passion for creating memorable guest experiences.

Benefits

• Access to Hospitality rewards, a unique benefits platform that offers exclusive discounts for gyms, retailers, and other restaurants, along with a 24 / 7 confidential mental health support hotline.
• A 25% discount on ALL MH trade stands, allowing you to enjoy a meal or drink with your loved ones.
• Delicious, nourishing team food to keep you energized throughout your workday.
• A comprehensive training and development program tailored to each employee, including coaching, mentoring, workshops, and project involvement.
• Plus, standard benefits such as 28 days of paid holiday (including Christmas Day, Boxing Day, and New Year's Day), with an additional paid day off for your birthday.

Culture & Benefits

Our client is fun-loving, innovative, and obsessed with delivering the very best for their guests. They value inclusivity, teamwork, and continuous improvement — with the goal of being the best at what they do.

This is a fantastic opportunity to join a business that’s the first of its kind in the UK, with plenty of scope to grow and develop your career.

📩 If you’re ready for your next challenge and want to be part of something exciting, please get in touch today or send your CV to [e-mail] .