Duty Manager - Full Time - Tandridge Leisure Centre

Freedom Leisure; Tandridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading leisure services organization in Tandridge is seeking a Duty Manager to oversee daily operations and lead a team. The ideal candidate will have experience in management and customer service, with a passion for creating positive experiences. You’ll be responsible for ensuring the highest standards and contributing to the centre's success. The role offers a competitive salary and various benefits, including training and career progression opportunities.

Benefits

Staff benefit scheme

Discounted Staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Various insurance and saving schemes

Financial advice

Cycle-to-work scheme

Career progression opportunities

Qualifications

• 2 years prior experience working in a Duty Management or similar role.
• Able to think on your feet and respond to variable demands.
• RLSS Nation pool qualification, desirable as training can be provided.
• DBS check.

Responsibilities

• Manage and motivate a team of operational staff.
• Oversee day-to-day management of the leisure centre.
• Contribute to business and budgetary performance.
• Be a proactive member of the leisure centre team.

Skills

Staff management

Problem solving

Customer service

Flexibility

Job description

Overview

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. We run leisure and cultural facilities, gyms, and swimming pools—and at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone, because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started—we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.

Responsibilities

• To actively manage and develop and motivate a team of operational staff
• To be responsible for the day to day duty management and running of the leisure centre to the highest standard
• To contribute to and understand the business and budgetary performance of the centre
• To be a proactive member of the leisure centre team
• A passion for the industry demonstrated through continuous professional development
• Experience of problem solving, customer service and staff management
• 2 years prior experience working in a Duty Management or similar role
• To be able to work flexibly with a level of autonomy and decision making confidence
• Able to think on your feet and respond to variable demands
• RLSS Nation pool qualification, desirable as training can be provided
• DBS check

Qualifications

• 2 years prior experience working in a Duty Management or similar role
• Able to think on your feet and respond to variable demands
• RLSS Nation pool qualification, desirable as training can be provided
• DBS check

Benefits

• My Staff Shop, our staff benefit scheme, with discounts on cinema tickets, travel, high street e-vouchers, gift cards, days out, and leisure activities
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent counselling
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
• Fully funded training and career progression opportunities

Closing date: 26th September 2025

Salary: Up to £24,384 per annum