Duty Manager - Full Time - Marina Leisure Centre

Freedom Leisure; England; On-site; GBP 21,000 - 26,000; Full time

Job summary

A charitable leisure trust in England is seeking a Duty Manager to ensure high service standards in their leisure centre. The role includes team management, customer engagement, and facility oversight. Ideal candidates will have a passion for the industry, experience in management, and hold an RLSS National Pool Lifeguard Qualification. This position offers comprehensive training, benefits, and a supportive working environment.

Benefits

Staff benefit scheme

Discounted staff membership

Employee Assistance Programme

Company pension

Fully funded training

Career progression opportunities

Qualifications

• Management experience in a similar role is essential.
• Autonomy and decision-making confidence required.
• Must be flexible and able to respond to variable demands.

Responsibilities

• Ensure service quality and safety of facilities.
• Manage, develop and motivate a team of operational staff.
• Contribute to budgetary performance of the centre.

Skills

Strong people management skills

General computer user skills

Problem solving

Customer service experience

Education

RLSS National Pool Lifeguard Qualification

Job description

Join the Energy at Freedom Leisure - Do Good Feel Good! At Freedom Leisure, we're all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it's our people who make the difference. As one of the UK's leading charitable leisure trusts, we're proud of our mission of Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We're all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you're passionate about helping others and love creating great experiences, you'll feel right at home with us. You don't need to be an expert to get started - we'll give you all the training and support you need. With over 130 centres across England and Wales, there's loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good. We're proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together. The Marina Centre provides an exciting range of activities for residents and visitors alike. Including a leisure pool with two slides, fun splash zone, clip and climb, impressive fitness suite and exercise studios and sports hall providing a wide range of activities. The centre also boasts an amazing café overlooking the beach, providing a focal point for the community. If you like talking to people, this is definitely the role for you. We understand that engaging with customers and colleagues is not as easy as it sounds and sometimes comes with experience. We will provide all the training needed to be a successful Duty Manager but we also believe that employing people from a mix of employment backgrounds can offer a wider benefit to our team, some of which might be in their first ever job and need more support from their manager and colleagues. the role of Duty Manager, you will ensure the best levels of service are achieved by our teams, for our customers through offering a friendly, clean and safe facilities at all times.

Hours: 39 hours per week, Monday to Sunday (rota basis)

Requirements

• RLSS National Pool Lifeguard Qualification
• Enhanced DBS to be carried out
• To actively manage develop and motivate a team of operational staff
• General computer user skills
• Strong people management skills
• To be responsible for the day to day duty management and running of the leisure centre to the highest standard
• To contribute to and understand the business and budgetary performance of the centre
• To be a proactive member of the leisure centre team
• A passion for the industry demonstrated through continuous professional development
• Experience of problem solving, customer service and staff management
• Experience working in a Duty Management or similar role
• To be able to work flexibly with a level of autonomy and decision making confidence
• Able to think on your feet and respond to variable demands

Benefits

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax‑efficient schemes (salaried staff only)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing Date: 7th November 2025

Salary: Up to £25,702 per annum