Duty Manager - Full time

IBIS BUDGET; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading budget hotel chain is seeking a Duty Manager to oversee hotel operations and ensure high-quality guest experiences. The role involves coordinating various departments, managing staff, and maintaining service standards. Ideal candidates will possess strong leadership skills and be able to handle complex situations. Flexibility in hours and the ability to work under pressure are essential. This is a full-time role based in Greater London.

Qualifications

• Experience in a customer-facing role, ideally in hospitality.
• Ability to manage a diverse team and foster talent.
• Strong problem-solving skills in high-pressure situations.

Responsibilities

• Report to the General Manager and manage operations in their absence.
• Coordinate all aspects of the operation for optimal function.
• Create a service-focused culture within the team.

Skills

Opera Cloud

Leadership

Able to handle complex situations and guest queries

Working under pressure

Dealing with complaints

Managing delayed flights

Assisting other departments as needed

H&S awareness

Fire Marshall and First Aid will be an advantage

Job description

Duty Manager

The Duty Manager reports directly to the General Manager and acts on their behalf in their absence. Is responsible for the entire operation including Food and Beverage, Rooms, Guest Experience and Sales and Marketing. Your role is to enforce standards and, to guarantee a consistently high quality guest experience. Coordinates all aspects of the operation to ensure that each outlet functions at an optimal level in key areas including service, revenue generation and cost management. Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach. Fosters the talent within the department to ensure that all reporting HODs and Talents are effective in their current roles and developed to the next level.

Carry out Duty Management shifts accordingly DM ROTA and business needs

Additional Information

40 Hours per week.

Shift Times : Early shifts & Late Shifts

Flexibility : Monday - Sunday

Salary : To be confirmed

Skills

• Opera Cloud
• Leadership
• Able to handle complex situations and guest queries
• Working under pressure
• Dealing with complaints
• Managing delayed flights
• Assisting other departments as needed
• H&S awareness
• Fire Marshall and First Aid will be an advantage