Duty Manager Front Office

Adolphus Group Careers; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A hospitality management company is seeking a Front Office Supervisor to oversee the hotel’s front office operations. This role involves ensuring service standards, communicating effectively across departments, and managing expenses. Candidates should have hotel management experience and strong leadership abilities. The position offers opportunities for personal and professional development in a vibrant hotel environment.

Qualifications

• Experience in hotel management or a related field.
• Strong leadership and communication skills.
• Ability to enforce policies and procedures effectively.

Responsibilities

• Supervises overall activities in the front office department.
• Ensures good communication between departments.
• Controls expenses of the front office department.

Job description

We are recruiting on behalf of our 5 boutique hotel client.

Their core values focus on personal relationships with colleagues and guests alike and include: Quality, Passion, Commitment, Fairness and Style.

Your Passion

• Supervises overall activities in the department.
• Supervises all sections and improvements in operation where she / he finds opportunities to develop service standard.
• Keeps knowledge / information of any change in resort policy and procedure and enforce them.
• Ensures good communication and cooperation between front office department and other departments.
• Performs all duties applicable to the night shift ensuring the all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
• Controls expenses of front office department.
• Maintains a personalized service standard of the reception by constant training and motivation of the team members.
• Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.