Duty Manager - Fixed Term

The Mayfair Townhouse; City of Westminster; On-site; GBP 33,000 - 40,000; Full time

Job summary

A prestigious lifestyle hotel in Westminster is seeking a passionate individual to ensure a 5-star experience for all guests. You will manage various tasks from handling guest queries to supporting multiple departments during shifts. Previous experience in a supervisory reception role is essential, along with strong organizational skills and a guest-centric attitude. The role offers a £39,500 package plus a range of employee benefits, making it an excellent opportunity for career development.

Benefits

Complimentary dry cleaning of uniform

Career development with training providers

25% discount on food & beverage

Employee recognition awards

Cycle-to-work scheme

Qualifications

• Previous experience in reception at supervisory level required.
• Passion for guest experience and commitment to communication.
• Awareness of health & safety requirements.

Responsibilities

• Ensure guests receive prompt service during their stay.
• Handle guest requirements, special requests, and complaints.
• Support all departments to ensure service efficiency.

Skills

Hotel knowledge

Guest service

Flexibility

Multitasking

Organizational skills

Problem-solving

Tools

Opera Cloud

Job description

To ensure the wellbeing and 5 star experience of all guests during their time at the hotel and maintaining a high level of host presence throughout to ensure the overall smooth running of the hotel at all times when on duty.

Responsibilities & Qualifications

• Ensuring you are prepared for every shift with faultless hotel knowledge
• Show passion for your guests' experience by attending daily briefings to learn about special occasions, requirements and VIP guests
• Take ownership in dealing with a varied day from breakfast to busy checkouts
• Ensuring all guests receive prompt service and guidance relating to their stay
• Be confident in handling guest requirements, special requests and complaints
• Awareness of all health & safety requirements, including fire marshal duties and fire walks
• Be flexible in covering all departments and offer support regarding the team to ensure they are equipped for service
• Take ownership in the smooth running of all departments during your shift
• Cover reception/night shifts if required
• Confidence in dealing with queries from guests, managers and colleagues
• Enjoy making fast paced decisions with accuracy and care
• Previous experience in reception at supervisory level minimum is required
• Drive and passion to seek out opportunities to go above and beyond for our guests
• Enthusiasm and commitment to your work and communication with colleagues
• Opera Cloud knowledge would be highly desirable
• Adept at multi-tasking
• A keen eye for detail, organisational skills and a flexible attitude

Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel. A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.

Benefits

• £39,500 package including Tronc
• 13 month - Fixed Term Contract
• Complimentary dry cleaning of your uniform & meals on duty
• Career development with recognised training providers
• Friends & family rates across Iconic Luxury Hotels
• 25% discount on all food & beverage
• Wellbeing calendar of events & team socials
• Season ticket loan, cycle‑to‑work scheme & secure bike storage
• Employee recognition awards, refer‑a‑friend incentives, seasonal gifts… and plenty more dandy perks along the way!