Duty Manager - Evenings

Medirest; City Of London; On-site; GBP 20,000; Part time

Job summary

A healthcare services provider in London seeks an experienced Duty Manager for evening shifts. You will oversee teams, ensuring the effectiveness of domestic, portering, and patient food services. Your leadership will support both patient care and hospital operations, demanding excellent communication and compliance skills. This part-time role requires a strong background in healthcare management, ideal for a person thriving in fast-paced environments.

Qualifications

• Previous experience in a healthcare or Soft FM management role.
• Excellent communication and client-facing skills.
• Proven ability to lead and develop teams.
• Strong understanding of compliance procedures.

Responsibilities

• Manage a team of 50 colleagues including supervisors.
• Oversee Soft FM services such as cleaning and food delivery.
• Ensure operations meet safety and quality standards.
• Serve as the contact for clinical teams.

Skills

Leadership and team management

Communication skills

Health & Safety compliance

Operational efficiency

Job description

Duty Manager - Evenings

Location: UCLH, London

Salary: £16.28 Per Hour - 25 hours per week

Hours: Monday to Friday, 5pm to 10pm

Contract Type: Part-time

Sector: Healthcare

DBS Requirement: Enhanced DBS

About the Role

We’re recruiting a Duty Manager - Evenings to join our dedicated team at University College London Hospitals (UCLH). As a key member of our management team, you’ll oversee the effective delivery of domestic, portering, and limited patient food services.

You’ll lead night operations, ensuring the highest standards of cleanliness, safety, and service excellence across all areas — supporting both patient care and the hospital’s round-the-clock operations.

What You’ll Do

• Manage and support a evening team of around 50 colleagues, including 3 Supervisors and a Help Desk.
• Oversee and coordinate Soft FM services including cleaning, portering, and patient food delivery.
• Ensure all operations meet contractual, safety, and quality standards.
• Act as the key on-site contact for clinical teams, including bed managers and nurses.
• Maintain compliance with Health & Safety, infection control, and hygiene regulations.
• Drive operational efficiency, staff engagement, and service excellence.
• Provide leadership and support to ensure consistent delivery across multiple sites.
• Collaborate closely with day management teams to ensure seamless service continuity.

About You

You’ll be an experienced and confident people leader with a strong background in healthcare or Soft FM services. Calm under pressure and highly organised, you’ll thrive in a fast-paced hospital environment where every detail matters.

You will have:

• Previous experience in a healthcare or Soft FM management role (cleaning, domestic, or portering).
• Excellent communication and client-facing skills — comfortable engaging with clinical staff and hospital management.
• Proven ability to lead, motivate, and develop teams.
• Strong understanding of Health & Safety and compliance procedures.
• A proactive and flexible approach to operations.

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/2710/96279008/52771398/STC #Medirest

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!