Duty Manager - Crossgates Shopping Center

Iceland Foods; Batley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail company in the United Kingdom is looking for a passionate Duty Manager for their Crossgates Shopping Center. In this role, you will enhance customer satisfaction and manage shifts while supporting team engagement. Candidates should have a background in retail management and a focus on service excellence. Benefits include discounts, holiday entitlement, and career development opportunities.

Benefits

15% discount in all Iceland stores

28 days holiday including Bank Holidays

Long service awards

Healthcare plan option

Supportive work environment

Qualifications

• Experience in a retail management or supervisory role ideal but not essential.

Responsibilities

• Deliver great availability for customers.
• Drive sales through proactive engagement.
• Support team engagement and create an inclusive culture.
• Implement cash handling and security policies.
• Plan and organise shifts effectively.

Skills

Retail management experience

Team engagement

Customer service

Communication skills

Organizational skills

Job description

Duty Manager - Crossgates Shopping Center. As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a 2 per hour supplement for the time that you manage shifts.

Responsibilities

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to "sell a 1 & save a 1" to help drive sales.
• Deliver on all agreed actions set for you by your line manager.
• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all "One Best Way" processes.
• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

Qualifications

• Experience in a retail management or supervisory role ideal but not essential.

Benefits

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers - increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.