Duty Manager - Club Operations & Member Experience

Colets Health & Fitness; Gloucester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A private health club in Thames Ditton is seeking a Duty Manager to oversee daily operations. The ideal candidate will lead the team to provide exceptional service while ensuring a safe and welcoming environment for members and staff. Responsibilities include managing member relations, supervising various departments, and ensuring compliance with health and safety standards. Applicants should have relevant certifications and supervisory experience in the leisure or hospitality sector.

Qualifications

• First Aid and Defibrillator certified.
• Customer Service training preferred.
• Food Hygiene qualification or willingness to obtain.

Responsibilities

• Oversee day-to-day club operations during shifts.
• Act as primary contact for members and staff.
• Lead and motivate the team to deliver exceptional service.

Skills

Leadership and communication skills

Multitasking ability under pressure

Strong understanding of health and fitness operations

Education

First Aid and Defibrillator certification

NPLQ or Emergency Responder qualification

Job description

A private health club in Thames Ditton is seeking a Duty Manager to oversee daily operations. The ideal candidate will lead the team to provide exceptional service while ensuring a safe and welcoming environment for members and staff. Responsibilities include managing member relations, supervising various departments, and ensuring compliance with health and safety standards. Applicants should have relevant certifications and supervisory experience in the leisure or hospitality sector.