Duty Manager (Cardiff, South Glamorgan)

Iceland Foods; Wales; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading grocery retailer in the United Kingdom is seeking a committed Duty Manager to join their team. As a Duty Manager, you will be responsible for overseeing retail operations, delivering excellent customer service, and supporting team development. Offering a competitive hourly rate of £11.20 - £12.27 with additional compensation while managing shifts, this role comes with an inclusive work environment and various benefits including discounts and career development opportunities.

Benefits

15% discount in all stores

28 days holiday

Christmas vouchers

Refer a Friend scheme

Healthcare plan option

Grocery Aid support

Qualifications

• Ability to engage and develop a team.
• Experience in a retail environment is preferred.
• Proven track record of delivering great customer service.

Responsibilities

• Deliver great availability for customers.
• Support team engagement and personal development.
• Ensure compliance with cash handling and security policies.

Skills

Customer focus

Team leadership

Effective communication

Organizational skills

Proactive approach

Job description

Overview

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a 2 per hour supplement for the time that you manage shifts.

Responsibilities

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to sell a 1 & save a 1 to help drive sales.
• Deliver on all agreed actions set for you by your line manager.
• Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep, always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all One Best Way processes.
• Leadership: Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers.
• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

Salary

11.20 - 12.27 per hour (Additional 2.00 per hour whilst running the store)

Part-time information

Part time NEW As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

Benefits

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.