Duty Manager, Aquatics Centre - Lead Team & Service Excellence

Flow Sports Personnel Ltd; Dacorum; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading leisure and sports centre operator in Dacorum is seeking a Duty Manager to oversee daily operations and enhance customer service standards. The ideal candidate will have experience in aquatics management and strong leadership skills. Duties include ensuring health and safety compliance, managing a diverse team, and achieving sales targets. Flexibility for day, evening, and weekend shifts is required. Relevant qualifications must be obtained if not already held.

Qualifications

• Ideally have experience working in aquatics, especially swimming lessons at a supervisory or management level.
• Demonstrate exceptional time management and deadline compliance.
• Manage cost control and drive income in all areas of the business.

Responsibilities

• Support the day-to-day operations of the centre.
• Oversee health and safety.
• Drive customer service excellence.
• Create an environment where colleagues can achieve their full potential.

Skills

Experience in aquatics management

Leadership and team motivation

Customer service excellence

Strong communication skills

Time management

Job description

A leading leisure and sports centre operator in Dacorum is seeking a Duty Manager to oversee daily operations and enhance customer service standards. The ideal candidate will have experience in aquatics management and strong leadership skills. Duties include ensuring health and safety compliance, managing a diverse team, and achieving sales targets. Flexibility for day, evening, and weekend shifts is required. Relevant qualifications must be obtained if not already held.