Duty Manager - 5 • Luxury Hotel - Up to 38k Package, Berks

James Webber Recruitment; England; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Duty Manager for a luxury hotel in the Berkshire area. This role involves operational oversight, leading the Front Desk team, and ensuring the highest customer service standards are maintained. The ideal candidate should have strong leadership skills and be flexible to work day and night shifts. Competitive package available, reflecting the luxury nature of the hotel.

Qualifications

• Strong leadership skills with experience in hotel management.
• Ability to deliver high-quality customer service in a luxury environment.
• Flexibility to cover both day and night shifts.

Responsibilities

• Take operational responsibility for the hotel during shifts.
• Oversee and lead the Reception and Front Desk team.
• Personally welcome VIP and repeat guests.

Job description

Duty Manager - Luxury International 5

Hotel Company - Up to £38,000 Package - Berkshire Areas

IMMEDIATE START

Our client is a 5

luxury hotel company seeking a dynamic Duty Manager who can deliver exceptional high standards and attention to detail. As Duty Manager, you will take operational responsibility for the hotel during your shift, ensuring smooth and seamless service across departments, with a core focus on leading and managing the Front Desk and Reception Team. You will be the main point of contact for guests and team members alike, delivering consistently high standards in line with the hotel's 5-star service promise. This role includes covering both day and night shifts as part of a rotating schedule.

Key Responsibilities:

• Guest Services & Front Desk Management
• Oversee and lead the Reception and Front Desk team during all shifts, ensuring efficient check-in, check-out, and guest services.
• Personally welcome VIP and repeat guests, ensuring special requests are fulfilled.
• Ensure all front desk staff adhere to SOPs and 5-star service standards.