Duty Manager 4 on 4 off

Apex Hotels; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A hospitality group in London is seeking a passionate Duty Manager to enhance guest experiences through exceptional leadership and attention to detail. This role involves supervising the reception team, maintaining high-quality service standards, and ensuring guest satisfaction. Excellent multitasking skills, customer service attitude, and hotel front office experience are essential. Successful candidates will enjoy competitive pay, an array of employee benefits including training opportunities, and a vibrant work environment where personality is key.

Benefits

20.5 days holiday

Gym and pool access

Training and development

50% discount in restaurants

Referral bonus of £200

Qualifications

• Prior hotel front office experience or supervisory/management level experience is preferred.
• Ability to evaluate own work consistently.
• Genuine desire to provide a warm welcome to guests.

Responsibilities

• Manage reception team for exceptional guest experiences.
• Maintain safe and secure working environment.
• Respond appropriately to guest feedback.
• Monitor compliance with hotel policies and procedures.

Skills

Customer service attitude

Attention to detail

Multi-tasking

Initiative

Self-awareness

Job description

Why join Apex Hotels?

You will receive a warm welcome into the Apex family on joining us as a Duty Manager in London. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services as we believe it is our personality, style and friendliness that makes Apex Hotels

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 20.5 days holiday based on 4 on 4 off shift pattern


• Training and development from day one


• Employee events and celebrations


• Inhouse company interactive employee communication APP


• Entry to our state‑of‑the‑art gym and pools


• Healthy meals to enjoy while you're working.


• Access to an external Employee Assistance Programme


• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.


• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.


• Involvement in our employee recognition schemes


• Long service recognition


• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two


• 50% discount in our restaurants


• Cycle to Work Scheme


• Discounted room rates for employees, friends, and family


• Spa treatments and product discounts


• Life Assurance cover

Starting your Journey:

As Duty Manager you will be responsible for ensuring the team delivers an effective and enjoyable experience to all guests. You will assist in leading the reception team to deliver high levels of quality and act as the main point of contact for all hotel emergencies. Your responsibilities will include:

• Be present in lobby and reception during peak times and support your team


• Promote selling culture amongst the FO team, review results daily


• Lead reception team and porters to deliver exceptional arrival and departure experience, complete regular quality checks


• Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues


• Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.


• Ensure all pre- and post stay communication is sent to applicable guests


• Ensure compliance with all Apex financial, privacy, data security and H&S procedures


• Maintain correct records & communications so they can be tracked effectively


• Proactively manage poor performance and act as a role model for your team


• Liase with Housekeeping management on daily basis to ensure outstanding guest experience


• Plan and communicate VIP arrivals to hotel team


• Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action.

As a Duty Manager, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Duty Manager. With this in mind, we are looking for a Duty Managers who:

• Can deliver excellent standards


• Uses initiative


• Is self‑aware and able to evaluate their own work


• Has a customer service attitude


• Has the ability to multi‑task and provides excellent attention to detail


• Holds a genuine desire to provide a Warmer Welcome to our guests


• Already have hotel front office experience or have worked at a supervisory or management level.

We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.