Duty Manager (36 hours contract)

Heron Foods; Tees Valley; On-site; Full time

Job summary

A major retail company in the UK seeks a Duty Manager to lead their team in a fast-paced environment. Responsibilities include managing store operations, ensuring customer satisfaction, and driving sales. Ideal candidates will have supervisory experience and strong leadership skills. This role offers a competitive hourly salary and various employee perks, making it an exciting opportunity for growth.

Benefits

10% off at Heron Foods and B&M stores

Career development programs

24/7 GP access

Long-service rewards and exclusive discounts

Qualifications

• Proven success in a retail supervisory role or similar.
• Strong leadership skills with the ability to motivate.
• Exceptional organizational abilities.
• Proactive approach to managing retail dynamics.

Responsibilities

• Lead and motivate the team to deliver results.
• Ensure high standards of customer service.
• Maintain a clean and fully stocked store.
• Drive sales by managing performance.

Skills

Leadership skills

Customer service skills

Organizational abilities

Motivational ability

Job description

Role Overview

Discover Your Next Opportunity: Duty Manager at Heron Foods

Location: Catcote Road, Durham, TS25 2LS

Salary: £12.50 per hour

Hours: 36 hours per week

Why Heron Foods?

Join a thriving company with over 340 stores and counting! As a Duty Manager, you’ll be at the heart of our operations, leading the team and ensuring everything runs smoothly. At Heron Foods, every day is an opportunity to make a difference in a fast-paced, rewarding environment.

Enjoy a range of perks, including:

• 10% off at both Heron Foods and B&M stores.
• Access to career development programs like ‘Future Flyers.’
• 24/7 GP access for you and your family, and free confidential support.
• From long-service rewards to exclusive discounts and a host of extras.

What You’ll Do

As a Duty Manager, you’ll take on a key leadership role to ensure the store operates seamlessly. Your responsibilities will include:

• Leading and motivating the team to deliver exceptional results.
• Ensuring high standards of customer service and resolving queries effectively.
• Maintaining a clean, well-presented, and fully stocked store.
• Driving sales and profitability by managing performance and efficiency.
• Being a keyholder and taking responsibility for the store in the absence of the Store Manager (including store openings and closes).

Fast-Paced and Rewarding

Every shift will be dynamic and purposeful, whether you’re inspiring the team or rolling up your sleeves to get the job done. You’ll thrive in a lively environment where your leadership makes a real impact.

What We’re Looking For

We’re seeking individuals who bring:

• Proven success as a Retail Supervisor, Duty Manager, Assistant Manager, Team Manager, or Shift Manager in a fast-paced retail setting.
• Strong leadership skills with the ability to motivate and inspire a team.
• Exceptional organisational abilities and a passion for customer service.
• A proactive, energetic approach to managing a dynamic retail environment.

You Might Be Searching For

This role may also be listed or recognised under different job titles, including: Shift Manager, Assistant Store Manager, Team Leader, Retail Supervisor, Store Team Leader, Keyholder, Section Leader, Front-Line Manager, or Floor Manager. If you’ve worked in any of these roles—or are ready to step up into one—this Duty Manager position at Heron Foods could be your ideal next move.

Apply Today

Don’t wait—apply early, as this opportunity may close sooner than expected! At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer. Take the next step in your career and join a team where your leadership truly matters. Apply now!