Duty Manager – 2 Roles Available

Harrods Aviation Limited; Bentfield; On-site; GBP 46,000 - 62,000; Full time

Benefits offered by this job

Enhanced annual leave

Holiday Purchase Scheme

Birthday day

Staff discount

Private medical

Pension scheme

Onsite parking

Job summary

Harrods Aviation is recruiting two Duty Managers to join Stansted operations at London Stansted Airport. You will support the Base Manager and lead a team to deliver premium customer service.

The role is full time, 3 on 3 off, 40 hours per week, with hours 08:00–20:00, requiring flexibility across days, nights, weekends and holidays. A senior, client‑facing background is essential.

Qualifications

• Senior level experience in a high pressure customer service or operational environment.
• Aviation or airline background preferred.
• Full driving licence and access to own transport.
• Right to live and work in the UK; sponsorship not available.
• Ability to maintain a professional appearance and manner at all times.

Responsibilities

• Assist and support Base Manager/Deputies in running all departments during shifts.
• Oversee aircraft handling and ground operations to meet premium service standards.
• Manage a team of twenty to thirty and delegate tasks while upholding Harrods Aviation's standards.
• Set the shift climate and ensure consistent internal and external service quality.

Skills

People management

Customer service leadership

Communication skills

Diplomacy

Problem solving

Job description

Harrods Aviation is a widely recognised leader in the General (Private) Aviation industry. Renowned for our commitment to excellence, we pride ourselves on delivering the highest standards of customer service. We are dedicated to employing only the very best individuals—those who share our passion for quality, professionalism, and exceptional client care.

We are currently recruiting for two Duty Managers to work at our Stansted base.

Location: London Stansted Airport (CM24 1QQ)

Job Type: Full time, Permanent

Working Hours: 3 on 3 off shift pattern (40 hours)

THE ROLE

As a Duty Manager, your role will be to assist and support the Base Manager/Deputies in the running of all departments during the shift period and oversee all aspects of aircraft handling, ensuring an efficient ground performance which meets Harrods Aviation customer expectation and premium brand promise.

A key role in Stansted Operations, you will be required to set the climate of each shift, ensuring that the level of customer service is of a premium standard which is second to none. In doing so, you will demonstrate your abilities to be professional, quick thinking and very adaptable. You will be responsible for day-to-day operational performance, delegating to your team as appropriate, and challenging the status quo.

As part of a team of two, you will present a united image to customers and staff alike, ensuring that you act as ambassadors for the company at all times, and ensuring consistency in your approach to internal and external requests and demands.

Operating on a shift basis, you will be responsible for all people management aspects within your team of twenty to thirty individuals, as well as ensuring that you maximize the efficiency of the team whilst setting a meticulous example for all staff to follow.

You will be responsible for all people management within the team on your shift, as well as ensuring that you maximize the efficiency of the team whilst setting a meticulous example for all staff to follow

THE HOURS

The Stansted base operates 7 days per week, 365 days per year. Opening and closing hours are based on the customer’s requirements - as a result, the successful applicant must be flexible and professional.

The average working week is 40 hours, on a 3 on 3 off shift pattern. The hours of work are 08:00 – 20:00. The standard shift is 11 1/2 hours, with a 30-minute unpaid break (total 12 hours). You will be required to work as part of a team which will include working days, lates, nights, weekends and bank holidays.

The successful candidate will be expected to work flexibly, as the needs of the business require. On occasions, alternative working hours may be required to support the business needs.

THE SUCCESSFUL CANDIDATE

The successful candidate will demonstrate a positive outlook, a professional and diplomatic manner and the confidence to challenge others in order to gain the best outcome for the business.

Experience at a senior level in a high pressure customer service or operational environment is essential, ideally from an aviation or airline background.

You will be required to provide an exceptionally high level of service and be responsible for ensuring that business needs are met in a timely and appropriate manner.

The ability to prioritise in an ever changing environment, remain calm and adapt under pressure are essential for the role.

You should have an organised, diplomatic and flexible approach with strong interpersonal skills.

You must be able to maintain a professional appearance and manner even in sometimes difficult circumstances.

Excellent communication skills combined with courtesy and integrity are also important. Good administration skills and computer literacy are essential.

Due to the varied working hours of this role, public transport may not always be an option and therefore it is essential that candidates hold a full driving licence and have access to their own transport.

Please note the company is NOT able to offer sponsorship for this role so candidates must already possess the right to live and work in the UK.

You will also need to have a 5 year checkable history in order to obtain an airport ID pass.

REMUNERATION

Basic Salary - £54,023

BENEFITS

• Enhanced annual leave entitlements (6.6 weeks increasing to 7 with length of service).
• Holiday Purchase Scheme.
• Happy Birthday Day.
• Harrods Rewards Card (staff discount).
• BUPA Private Medical (Single Cover).
• Pension Scheme.
• Onsite Parking.