Duty Manager (18 hours contract)

Heron Foods; Newcastle-under-Lyme; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Newcastle-under-Lyme is seeking a Duty Manager to lead their team and ensure efficient store operations. The ideal candidate will have proven success in retail management roles, strong leadership skills, and a proactive approach to customer service. This role offers 18 hours per week with an hourly wage of £12.50, along with a range of perks including discounts and career development opportunities. Join a dynamic team where your leadership makes a real impact!

Benefits

10% discount at Heron Foods and B&M stores

Access to career development programs

24/7 GP access for you and family

Recognition and exclusive discounts

Qualifications

• Proven success in a fast‑paced retail setting as a supervisor or manager.
• Ability to motivate and lead a team effectively.
• Organisational skills and a passion for delivering customer service.

Responsibilities

• Lead and motivate the team to deliver results.
• Ensure high customer service standards.
• Maintain a clean and stocked store.
• Drive sales and manage store performance.
• Take responsibility in the absence of the Store Manager.

Skills

Strong leadership skills

Exceptional organisational abilities

Proactive approach

Customer service passion

Job description

Role overview

Discover Your Next Opportunity: Duty Manager at Heron Foods

Location: Newcastle Under Lyme, ST5 1AN

Salary: £12.50 per hour

Hours: 18 hours per week

Why Heron Foods?

Join a thriving company with over 340 stores and counting! As a Duty Manager, you’ll be at the heart of our operations, leading the team and ensuring everything runs smoothly. At Heron Foods, every day is an opportunity to make a difference in a fast‑paced, rewarding environment.

Enjoy a range of perks, including:

• Discounts: 10% off at both Heron Foods and B&M stores.
• Personal Growth: Access to career development programs like “Future Flyers.”
• Wellbeing Support: 24/7 GP access for you and your family, and free confidential support.
• Recognition & More: From long‑service rewards to exclusive discounts and a host of extras.

What You'll Do

As a Duty Manager, you’ll take on a key leadership role to ensure the store operates seamlessly. Your responsibilities will include:

• Leading and motivating the team to deliver exceptional results.
• Ensuring high standards of customer service and resolving queries effectively.
• Maintaining a clean, well‑presented, and fully stocked store.
• Driving sales and profitability by managing performance and efficiency.
• Being a keyholder and taking responsibility for the store in the absence of the Store Manager (including store openings and closes).

Fast-Paced and Rewarding

Every shift will be dynamic and purposeful, whether you’re inspiring the team or rolling up your sleeves to get the job done. You’ll thrive in a lively environment where your leadership makes a real impact.

What We’re Looking For

We’re seeking individuals who bring:

• Proven success as a Retail Supervisor, Duty Manager, Assistant Manager, Team Manager, or Shift Manager in a fast‑paced retail setting.
• Strong leadership skills with the ability to motivate and inspire a team.
• Exceptional organisational abilities and a passion for customer service.
• A proactive, energetic approach to managing a dynamic retail environment.

You Might Be Searching For

This role may also be listed or recognised under different job titles, including: Shift Manager, Assistant Store Manager, Team Leader, Retail Supervisor, Store Team Leader, Keyholder, Section Leader, Front‑Line Manager, or Floor Manager. If you’ve worked in any of these roles—or are ready to step up into one—this Duty Manager position at Heron Foods could be your ideal next move.

Apply Today

Don’t wait—apply early, as this opportunity may close sooner than expected!

At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer.

Take the next step in your career and join a team where your leadership truly matters. Apply now!