Duty Manager

Goldenkeys; Woking; On-site; GBP 35,000 - 40,000; Full time

Job summary

A prestigious hotel group in Woking is seeking an experienced Duty Manager to oversee daily operations. This role requires excellent service standards and the ability to lead a team effectively. The ideal candidate will have a background in hospitality management, possess a reliable mode of transport, and be prepared to manage various guest interactions with professionalism. Competitive salary plus service charge offered.

Benefits

Accommodation available if required

Competitive salary plus service charge

40-hour contract

Qualifications

• Experience in a management role within hospitality.
• Reliable mode of transport essential due to location.
• Excellent interpersonal and communication skills.

Responsibilities

• Overseeing the smooth running of all guest-facing areas.
• Leading Reception and the Porter team with clear guidance.
• Managing arrivals, departures, guest enquiries, and service recovery.

Job description

Our client is a prestigious five-star country estate hotel known for its beautifully restored interiors, exceptional service culture and unforgettable guest experiences. They are searching for an experienced Duty Manager to play a key role in overseeing the estates daily operation, ensuring every guest receives an impeccable level of service from arrival to departure.

Due to the hotels countryside location, your own reliable mode of transport is essential.

Youll be wondering whats in it for you as a Duty Manager

• £35,000 per annum plus circa £5,000 service charge
• 40-hour contract
• A rotating mix of early, mid and late shifts
• Accommodation available if required (youll need to drive to access the hotel)

Responsibilities as a Duty Manager

• Overseeing the smooth running of all guest-facing areas, ensuring exceptional service each shift
• Leading Reception and the Porter team with clear guidance, support and strong operational direction
• Managing arrivals, departures, guest enquiries and service recovery with professionalism and warmth

Maintaining seamless communication across departments and being ...