Duty Manager

Stagecoach Group; Winchester; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Defined Contribution pension

5 weeks holiday + bank holidays

Travel pass for employee and companion

Discounts on retail and leisure

Job summary

Stagecoach Winchester Depot is seeking an experienced manager to lead and develop frontline teams, ensuring reliable daily operations and a high standard of customer service. You will mentor staff, monitor performance, and implement development plans while promoting safety and inclusion.

Join Stagecoach Winchester Depot to drive operational excellence, manage stakeholder relations, and uphold our values. A strong knowledge of employment law and planning skills are essential.

Qualifications

• Prior management or supervisory experience, preferably in transport.
• Excellent computer skills and working knowledge of MS Office.
• Knowledge of Road Traffic Act and Employment legislation.

Responsibilities

• Lead and develop frontline teams to foster an inclusive culture.
• Oversee driver performance and implement development plans.
• Coach and train staff to ensure capability and service standards.
• Handle absence, grievances and disciplinary procedures fairly.

Skills

Leadership

Mentoring

Performance management

Coaching

Stakeholder communication

Tools

MS Office

Job description

Salary £39,744 p/a

What you'll be doing:

• Leading & Developing Teams - Manage, mentor, and support frontline colleagues, fostering and building an inclusive and respectful work environment where all team members are appreciated and recognised for themselves and what they bring to the table.
• Performance Management - Overseeing driver performance and implementing development plans to enhance individual and team productivity.
• Coaching & Training - Working with the training function to ensure all team members are equipped with the skills and knowledge needed to succeed.
• Employee Relations - Handling absence management, grievances, and disciplinary procedures in a fair and supportive manner.
• Collaboration & Communication - Fostering strong relationships between drivers, managers, and key stakeholders to create a seamless customer experience.
• Operational Leadership - Ensuring service reliability and efficiency by managing daily depot operations and proactively addressing challenges.
• External Stakeholder Management - Liaising with local authorities, the media and other outside bodies to maximise business opportunities and promote positive public relations.
• Safety - We never compromise on safety. You will actively promote high standards and ensure everyone goes home safely. We take collective responsibility for safety and don't walk by when standards aren't met.

What you'll bring:

• Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
• Excellent computer skills.
• Professional knowledge of Road Traffic Act and Employment legislation.
• Ability to lead and inspire people to seek and follow operational best practice.
• Knowledge of employment legislation.
• Excellent planning and prioritising skills.
• Self-motivated with a positive approach to change.
• Excellent customer focus.

Why join us?

You'll join a supportive, collaborative team committed to innovation and customer excellence. Your ideas and leadership will help shape our service for the future, and your impact will be seen and felt every day.

We offer a great benefits package including:

• Defined Contribution pension scheme
• Five weeks holiday plus bank holidays
• A Stagecoach bus travel pass for you and a companion
• Access to a wide range of retail and leisure discounts

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age.

We also live by our five values across Stagecoach; We plan for the future, we do the right thing, we are stronger together, we are down to earth, and we support communities.

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.

Location:

Stagecoach Winchester Depot Bar End Industrial Estate, Winchester Hampshire SO23 9NP

Welcome to Stagecoach, the UK's #1 bus company.

Every day we help millions of passengers get to the people and places that matter to them, connecting the communities we are proud to serve.

Founded in 1980, Stagecoach has established itself as the UK's largest transport operator, with services connecting more than 100 major towns and cities in England, Scotland, and Wales. We work with our partners to deliver a greener, smarter, safer, healthier, and fairer country. Providing extensive expertise in commercial and contracted markets, we assist national and regional government to deliver on ambitious plans for their citizens, communities, and local economy. Our team of 26,000 employees are proud to serve our customers and be an integral part of their local communities.