Duty Manager

Iceland Foods Ltd; West of England; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Discount

Holiday 28 days

Christmas vouchers

Refer a Friend

Saving schemes

Long service awards

Healthcare plan

Grocery Aid

Career pathways

Inclusive environment

Job summary

Iceland Foods Ltd in Bristol is seeking a dedicated Duty Manager to join our team as a part-time Retail Assistant. You will earn £11.60–£12.71 per hour, with an additional £2 per hour when you are on shift managing duties.

You will help maximise store performance, drive great customer service, and lead colleagues on shift. The role emphasises teamwork, inclusion, and delivering on daily store actions while following cash handling policies and company standards.

Qualifications

• Experience in a retail management or supervisory role is ideal but not essential.
• Excellent communication with colleagues to deliver tasks on time.
• Plan and organise shifts using the whole team.
• Provide constructive feedback to improve performance.
• Set the pace of the team when on shift to deliver a great store.

Responsibilities

• Maximise profit by ensuring strong product availability and customer focus.
• Drive sales initiatives and implement store actions as directed by management.
• Lead and engage the team, supporting inclusive culture and development.
• Follow cash handling and security policies and maintain high service standards.

Skills

Retail management experience

Communication

Shift planning

Team leadership

Customer service

Job description

North Somerset | Bristol - Kingswood (116)

Ref 222702 Category Retail Assistant Location bristol Contract type Part time Salary £11.60 - £12.71 per hour (Additional £2.00 per hour whilst running the store) Company Contracted hours 16

Description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.

As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Maximise profit

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
• Deliver on all agreed actions set for you by your line manager.

Engage, develop & retain great people

• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.

Doing the right processes and doing them right

• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all “One Best Way” processes.

Leadership

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required skills & experience

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.