Duty Manager

Leisure (Operations); West Midlands; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading leisure provider in the UK seeks a Duty Manager to manage a large team and ensure the efficient day-to-day running of facilities. Responsibilities include staff management, customer service, and report preparation. The ideal candidate will have supervisory experience in leisure and hold a valid NPLQ qualification. Benefits include full health membership, a bonus scheme, and flexible working opportunities.

Benefits

Full Health & Fitness membership for you, a nominated adult and up to 4 juniors

Bonus scheme of 2%

Flexible working options

Opportunity to purchase additional leave

Ongoing personal learning and development

Access to Company Pension scheme

Cashback plan for healthcare costs

Discounts on activities and centre shop

Qualifications

• Previous experience in a supervisory or management capacity within a leisure facility.
• Excellent customer service and leadership skills.
• First aid experience is desirable.

Responsibilities

• Manage, recruit, and train staff.
• Deal with customer concerns and drive up memberships.
• Prepare reports and attend meetings.

Skills

Customer service

Leadership

First aid knowledge

Education

NPLQ qualification

Job description

Overview

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More about your role

This a varied and interesting role, as Duty Manager you will wear many hats! Such as managing, recruiting and training staff, dealing with customer's concerns, driving up memberships, preparing reports and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre.

You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.

For more information please download our job profile available on our website.

More about you

With this role you will be managing a large team, so previous experience in a supervisory / management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills.

It is essential that you hold a NPLQ qualification.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include :

• We align with the Real Living Wage foundation
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• A bonus scheme for all colleagues at 2%
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs – up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.