Duty Manager

Compass Group UK; Wembley; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Contributory pension scheme

Career Pathways programme

Digital GP access

Travel discounts

Cinema discounts

Wellness and fitness classes

Job summary

Compass Group UK is recruiting a Duty Manager for Northwick Park Hospital to lead night operations across soft FM services including cleaning, portering, and patient food delivery. You will manage a team, ensure safety and quality standards, and act as the key on-site contact for clinical staff such as bed managers and nurses.

You will have a background in healthcare or Soft FM management, strong communication skills, and a proactive approach to operations.

Qualifications

• Experience in healthcare or Soft FM management.
• Proven ability to lead, motivate, and develop teams.
• Strong health & safety knowledge.
• Excellent client-facing communication.

Responsibilities

• Manage and support a team.
• Oversee Soft FM services: cleaning, portering, and patient food delivery.
• Ensure operations meet safety and quality standards.
• Act as on-site contact for clinical teams.
• Lead night operations and drive service excellence.
• Collaborate with day management teams for seamless service.

Skills

People leadership

Healthcare/Soft FM

Team management

Communication

Health & Safety

Job description

Location: Northwick Park Hospital
Salary: £16.76 Per Hour - 40.3 hours per week

We're recruiting a Duty Manager to join our dedicated team at Northwick Park Hospital.

As a key member of our management team, you'll oversee the effective delivery of domestic, portering, and limited patient food services.

You'll lead night operations, ensuring the highest standards of cleanliness, safety, and service excellence across all areas - supporting both patient care and the hospital’s round-the-clock operations.

What You'll Do

• Manage and support a team
• Oversee and coordinate Soft FM services including cleaning, portering, and patient food delivery.
• Ensure all operations meet contractual, safety, and quality standards.
• Act as the key on-site contact for clinical teams, including bed managers and nurses.
• Maintain compliance with Health & Safety, infection control, and hygiene regulations.
• Drive operational efficiency, staff engagement, and service excellence.
• Provide leadership and support to ensure consistent delivery across multiple sites.
• Collaborate closely with day management teams to ensure seamless service continuity.

About You

You'll be an experienced and confident people leader with a strong background in healthcare or Soft FM services. Calm under pressure and highly organised, you'll thrive in a fast-paced hospital environment where every detail matters.

You will have:

• Previous experience in a healthcare or Soft FM management role (cleaning, domestic, or portering).
• Excellent communication and client-facing skills - comfortable engaging with clinical staff and hospital management.
• Proven ability to lead, motivate, and develop teams.
• Strong understanding of Health & Safety and compliance procedures.
• A proactive and flexible approach to operations.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/2008/93128001/52828689/STC #Medirest

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!